Customer Service Coordinator

Customer Service & Inside Sales Coordinator

Location: Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus

About the Role

As a Customer Service Coordinator with Inside Sales responsibilities, you will manage customer orders, provide exceptional service, and drive business growth by identifying and capitalizing on sales opportunities within our existing dealer and customer base. You will act as a primary point of contact, combining operational excellence with a sales-oriented approach to build long-term relationships and increase revenue across the United States and Canada.

What You'll Do

• Process customer orders and coordinate delivery schedules based on production lead times.
• Serve as the primary liaison between customers, dealers, and internal departments (Logistics, Planning, Sales, and Accounts Receivable) to ensure smooth operations and exceptional service.
• Actively support inside sales efforts by identifying upsell, cross-sell, and expansion opportunities within the existing customer and dealer network.
• Build and maintain strong, long-term relationships with clients and dealers, addressing inquiries, resolving issues promptly, and proactively recommending solutions that drive additional sales.
• Partner with Accounts Receivable to confirm payments prior to order delivery.
• Manage existing inventory for consignment or stock customers by integrating units into construction schedules.
• Provide timely and professional support to customers regarding order status, scheduling, and product information.
• Collaborate closely with the outside sales team to hand off qualified opportunities and close sales.
• Stay informed on industry trends, competitor activity, and Explore Industries' full product line to effectively consult with clients and grow accounts.
• Contribute to process improvements that enhance both the customer experience and overall revenue performance.

Education & Experience

• 1+ years of customer service, inside sales, or account management experience.
• Proven track record of building and growing customer/dealer relationships.
• Experience working in a high-volume, fast-paced environment with strict deadlines.
• CRM experience (Salesforce or similar) strongly preferred.
• Experience with Microsoft Business Central or SAP (preferred).
• Intermediate to advanced proficiency in Microsoft Office applications (especially Excel, Word, Outlook).

Skills & Qualifications

• Strong sales acumen with a natural ability to identify and pursue growth opportunities.
• Excellent communication and relationship-building abilities with a customer-first yet results-driven mindset.
• Solid problem-solving skills and the ability to multi-task effectively.
• Proactive, self-motivated attitude with a focus on both service excellence and revenue contribution.
• Willingness to learn products deeply and cross-train within the team.
• Flexibility to accommodate after-hours customer needs as required.

Compensation & Benefits

Salary Range: $58,000 - $65,000 annually

Actual compensation will be based on experience, job-related skills, and applicable geographic location.

Benefits (eligible employees may receive access to the following, subject to plan terms and eligibility requirements):

• Generous Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Other incentive or compensation programs may be available depending on the position

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.