Customer Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Accredo Packaging is a leading manufacturer and supplier of sustainable, high-value flexible packaging solutions for the food and consumer products industries across North America. By combining innovative technology, environmental responsibility, and exceptional talent, we deliver state-of-the-art packaging solutions that help our customers succeed. We are currently seeking a Customer Account Specialist to join our team in Sugar Land, Texas. This is an onsite position, M-F, 8 AM - 5 PM Position Summary The Customer Account Specialist serves as the primary point of contact for assigned customer accounts and plays a critical role in ensuring an exceptional customer experience. This position is responsible for managing customer orders throughout the entire order lifecycle, coordinating with internal departments, proactively communicating with customers, and resolving issues in a professional and timely manner. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced manufacturing environment where priorities can change quickly. Essential Responsibilities Serve as the primary contact for assigned customer accounts, building and maintaining strong relationships with both customers and internal teams. Manage customer orders from receipt through shipment, ensuring accuracy and timely execution. Provide customers with updates regarding order status, inventory availability, production schedules, and shipping information. Coordinate with Planning, Production, Scheduling, Logistics, Quality, and Sales teams to meet customer requirements and delivery expectations. Research and resolve customer concerns related to orders, inventory, production, shipments, and invoicing. Proactively identify potential service issues and communicate solutions before they impact the customer. Monitor open orders and customer demand to ensure timely fulfillment and accurate delivery commitments. Maintain and update customer records, reports, and account information within company systems. Analyze data and utilize reporting tools to support customer needs and operational decision-making. Effectively manage a high-volume email inbox and multiple priorities while maintaining attention to detail. Participate in customer meetings, site visits, sales meetings, and other cross-functional activities as needed. Consistently demonstrate professionalism, accountability, and a commitment to exceptional customer service. Qualifications Associate's or Bachelor's degree preferred; equivalent work experience will be considered. Minimum of 2 years of customer service, account management, order management, or customer support experience in a manufacturing environment strongly preferred. Experience supporting B2B customers and managing customer orders. Strong written and verbal communication skills with the ability to communicate professionally across all levels of an organization. Excellent problem-solving, organizational, and follow-through skills. Ability to prioritize, multitask, and adapt in a fast-paced environment. Experience working with ERP systems; Microsoft Dynamics NAV, Business Central, or similar manufacturing software preferred. Proficient in Microsoft Office, particularly Excel and Outlook. Understanding of inventory management, production scheduling, and supply chain processes is a plus. Strong attention to detail and commitment to accuracy. Ability to work collaboratively across multiple departments to achieve customer and business objectives. Why Join Accredo Packaging? We offer competitive compensation, a comprehensive benefits package, a 401(k) plan, opportunities for professional growth, and a collaborative team environment where employees are empowered to make a difference. To select a language to apply, please go to the top right of the page and click on the blue globe for a drop-down list. Para seleccionar un idioma para aplicar, vaya a la parte superior derecha de la página y haga clic en el globo azul para ver una lista desplegable. Để chọn ngôn ngữ để áp dụng, vui lòng đi tới phía trên bên phải của trang và nhấp vào quả cầu màu xanh để xem danh sách thả xuống. Thank you for your interest in a career with Accredo Packaging! Our team is expanding and we want to hire the most talented people we can. Our continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones that suit you the best. Remember to check back as we are always posting new opportunities that might interest you! Thanks for you interest in working with our team! Accredo Packaging, Inc. located in Sugar Land, Tx manufactures and supplies sustainable high value added, flexible packaging, predominantly for the pre-packaged foods and consumer products markets in North America. We are committed to recycling, water and energy conservation, and many sustainable initiatives throughout our manufacturing process. We achieve state of the art, environmentally responsible, flexible packaging conversions by combining the best people in the industry with the latest available technologies.