Concierge Expert

Concierge Expert

About the role

We're seeking a Concierge Expert to join our elite lifestyle team in London. This role is made for someone who thrives in fast-paced, high-touch environments and has a talent for making the impossible happen. From sourcing last-minute reservations at Michelin-starred restaurants to securing VIP access or tickets to global events, you'll be the trusted go-to for our discerning clientele. This is more than a service role, it's about crafting unforgettable moments with creativity, precision, and discretion.

This is not a client-facing role but still requiring a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency.

Key Responsibilities

• Handle a wide range of luxury lifestyle requests including fine dining, bespoke travel, exclusive event access, personal shopping, and gifting.
• Manage all client communications with professionalism, via phone, email, and messaging, often liaising directly with Insignia's PAs and Operations.
• Own client requests from start to finish from research and planning through to seamless execution and follow-up.
• Source premium products and services globally using a variety of tools, platforms, and industry connections.
• Build and negotiate relationships with international vendors and luxury service providers to unlock exclusive benefits and value.
• Maintain accurate client records and ensure internal systems and reporting are consistently updated.
• Stay informed of the latest trends in luxury, hospitality, travel, and lifestyle to proactively make recommendations.
• Deliver white-glove service as standard, always going above and beyond.

Requirements

• Proven experience in concierge, luxury hospitality, lifestyle management, private client services, or a similar high-end service role.
• Confident, composed, and solutions-oriented, especially under pressure.
• Collaborative mindset with the ability to work cross-functionally, particularly with PAs and the Lifestyle team, including Operations/Back of House.
• Strong organisational, negotiation, and multitasking abilities.
• Strong research skills and an eye for detail, nothing escapes you.
• A creative thinker with a global mindset and a passion for delivering unforgettable experiences.
• Excellent communication and presentation skills.
• Exceptional written and spoken English communication skills. Other languages such as Slovak, or Russian a plus.
• Tech-savvy with experience using CRM platforms (preferably Microsoft Dynamics 365), Trello, Canva, Adobe Creative Suite, Microsoft Word, and PowerPoint.

Other Requirements

• Must have the legal right to work in UK.
• Willingness to work flexible hours, sometimes evenings and/or weekends remotely, as dictated by client needs and event timings.
• Occasional travel may be required for client support and relationship development.