C - Supporter Engagement & Retention Speciali

Supporter Engagement & Retention Specialist

Canada Office

About the Role

The Supporter Engagement & Campaigns Specialist is the primary executor and orchestrator of donor journeys and supporter campaigns. This role ensures that all donor experiences are delivered accurately, on time, and as designed, with attention to detail and a strong focus on process excellence.

The Specialist leads in the implementation of approved donor strategies and campaign plans into seamless, end-to-end execution across channels—coordinating timelines, assets, data, and vendors to ensure supporters experience a cohesive, high-quality journey at every touchpoint.

Responsibilities

Donor Journey & Experience Execution (40%)

• Operationalize approved donor journeys and engagement strategies into detailed project plans and timelines.
• Serve as the project lead for supporter experience initiatives, managing dependencies, approvals, and deliverables.
• Execute multi-channel donor journeys across email, mail, and digital platforms with consistency and precision.
• Coordinate internal stakeholders and external partners to ensure all assets and inputs are delivered on time.
• Manage internal review and approval workflows to ensure alignment before launch.
• Support the Director by tracking milestones, budgets (where applicable), and delivery status.

Campaign and Experience Coordination & Deployment (40%)

• Execute the day-to-day delivery of donor and sponsor campaigns, including email setup and deployment, mail house coordination, digital campaign execution, phone scripting and talking points, and event support.
• Maintain the master production and deployment calendar.
• Act as the central point of contact for campaign logistics across Creative, Digital, Data, and external vendors.
• Conduct comprehensive quality assurance: proofing, segmentation checks, testing, and final approvals.

Administrative Support (20%)

• Support the data collection, analysis, and reporting of supporter campaigns and initiatives.
• Keep track and process vendor invoices and campaign expense monitoring.
• Support the Director in preparing campaign report content for journey and experience optimization.

Requirements

• Post-secondary Diploma/degree, preferably in Project Management, Marketing, Communications.
• Minimum of 3+ years of marketing, donor communications, direct response, fundraising, or other industry-related experience.
• Proven ability to juggle multiple projects simultaneously, perform under pressure and maintain a highly-organized and detailed workflow.
• Strong project management skills, including planning, budgeting, and results monitoring.
• Experience in data mining and manipulation, extracting, importing and filtering from relational databases such as Dynamics 365, Salesforce, Raisers Edge, or BBCRM.
• Excellent attention to detail.
• Excellent written and oral communication skills with the ability to be proactive, and think strategically and creatively.
• Ability to excel in a team environment as well as accountability as an individual contributor.
• Flexible and adaptable to changing demands while managing conflicting priorities.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Flexibility to work additional hours as required to meet commitments.
• Demonstrated commitment to Children Believe's vision, mission and values.

Attributes, Traits, Behaviours

• Execution-oriented with a "whole picture" perspective to understand logistics and dependencies.
• Highly organized, proactive, and comfortable chasing inputs to keep work moving.
• Independent problem-solver with a strong "figure-it-out" mindset.
• Thrives in a remote or hybrid environment using digital collaboration tools.
• Adaptable and calm amid shifting priorities and tight deadlines.
• Strong organizational, time management and interpersonal skills.
• Accountability for results.
• Strong analytical and problem-solving skills.
• Ability to manage multiple deliverables that have overlapping completion dates.
• Creative, solution-oriented, flexible and adaptable.
• Commitment to ongoing professional development.
• Team player comfortable providing feedback and listening to constructive criticism.

Work Arrangement

Type: Hybrid

Our Hybrid Workplace Program is a flexible work arrangement that permits employees to work remotely while also occasionally being required to come into the Organization's office. If approved to work from home as part of our Hybrid workplace program, the incumbent must be available to work from the Organization's office from time to time as determined by the supervisor or as otherwise directed by the Organization.

Compensation & Benefits

Salary: Between $48,000 - $58,000 annually based on experience.

Benefits Package:

• Competitive Compensation Package with clearly stated hiring ranges.
• Flexible Work Environment: Hybrid work options, flexible hours, "No Meeting Mondays," and the option to work up to 20 days out of province per year.
• Comprehensive Benefits Plan: Health and dental coverage, an Employee and Family Assistance Program (EFAP), and RRSP matching up to 5%, starting from day one.
• Health Spending Account: $500 Healthcare Spending Account to top up expenses not covered in the benefits program.
• Performance Incentives: Up to 6% performance incentive pay through our Pay for Performance Plan.
• Professional Development: 5 paid professional development days and access to a variety of learning opportunities.
• Paid Time Off: Annual Christmas closure, 2 float days, and up to 10 sick days.
• Generous Vacation Policy: 3 weeks paid vacation with incremental increase every 5 years up to 6 weeks.
• Employee Perks: Employee Discount Program and various other perks designed to enhance overall well-being and work-life balance.

Application Process

Applicants must be legally eligible to work in Canada.

Consistent with our Child Protection/Safe-Guarding Policy the successful candidate must receive clearance by a criminal record check.

Children Believe is committed to diversity in the workplace and is an equal opportunity employer.

Children Believe is committed to providing workplace accommodations. If you require an accommodation, inform us and we will work with you to meet your needs.

We thank all applicants for applying; however, only candidates selected for an interview will be contacted.

This posting is for an existing vacancy at Children Believe. All applications are reviewed by our hiring team and AI is not used to screen candidates.