Business Systems Consultant - CRM (PD/CS)/GCC - Germany

Your mission

You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations, covering service tickets, case management, installed base, and field service modules.

You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.

You will coordinate cross-functional integrations with ERP, supply chain, and finance teams, including service data flows for spare parts, billing, and project accounting.

You will serve as the go-to 2nd-level support expert for CRM/GCC incidents, change requests, and master data issues such as service contracts, equipment records, and project structures.

You will identify and drive process improvements across service and project execution, documenting system configurations, workflows, and SOPs.

You will actively participate in CRM/GCC enhancement initiatives and contribute to digitalization projects with real business impact across an international setup.

Your profile

• Bachelor's degree in Information Systems, Business Informatics, Data Science, Computer Science, Engineering, or a related field
• 2+ years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, or a comparable solution
• Solid understanding of service management and project execution processes, paired with strong expertise in ERP integration across project, finance, and materials management
• Analytical, customer-oriented, and comfortable navigating cross-functional topics across departments and regions
• Languages: Fluent in Chinese and English (C1 or above, written and spoken); German is a welcome plus
• Structured, proactive, and equally comfortable working independently or as part of a diverse, multinational team - with a service-oriented mindset and a sharp eye for detail

Why us?

• Real impact from day one — You will work directly with Service and Project Delivery stakeholders, solving real operational challenges through smart system design.
• End-to-end enterprise exposure — Gain hands-on experience across CRM, ERP, supply chain, and finance integrations in a truly international environment.
• A team that grows with you — We offer a clear career development path in IT consulting and enterprise application management, with mentorship and learning opportunities built in.
• Greentech with purpose — Be part of a global leader in solar inverters, energy storage, and EV charging solutions, driving the clean energy transition from our Munich headquarters.

About Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry. We offer a broad product portfolio including:

• PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications
• Internationally recognized floating PV plant solutions
• NEV driving solutions
• EV charging solutions
• Renewable hydrogen production systems

With 870+GW of clean power presently installed worldwide, we are on the road to success. Our mission: Clean Power for All!