Assistant Manager

Test Environments and Tooling Lead (Grade: D)

About the Role

We are looking to recruit a Test Environments and Tooling Lead to join the KPMG Test Management Office, working on a large portfolio of exciting projects, as part of KPMG's internal Testing Capability. Reporting to the KPMG Head of Test Management Office, you will support project delivery by providing governance and test assurance services, ensuring that projects adhere to quality standards. This role will cover internal projects but will work with our external client-facing QA capability to ensure alignment to industry best practice and standards, and the adoption of new and emerging skills, tools, and methods.

Responsibilities

• Strong understanding of environment orchestration and configuration management is required, including the ongoing maintenance of the environment inventory
• Create and manage the test environment booking policy, and promote its communication within KPMG Group Digital, with support from the Head of Test Management Office
• Maintain the test environment booking schedule, and ensure consistent communication to stakeholders
• Management of vendor release schedule to ensure configuration of tooling is not broken for new releases
• Demonstrate solid problem-solving abilities, including the ability to analyse technical challenges, and recommend pragmatic solutions for tooling
• Manage and negotiate environment utilisation between senior stakeholders, including the ability to escalate in a timely manner to the Head of Test Management Office
• Ongoing management of user access as part of a joiners and leavers process
• Identify and highlight risks and opportunities for improvements
• Collaborate with the Advisory Technology and Data practice to share good practice, tools, technologies and innovation
• Work collaboratively with other technology teams and stakeholders to support and deliver testing services
• Drive a culture of continual process improvement, to enhance quality and expand service offerings
• Act as an escalator of risks and issues to ensure timely and clear communication, mitigation and resolution
• Ensure policies, governance and standards from the Test Management Office (TMO) are adhered to and championed
• Contribute to the strategic roadmap for KPMG's internal testing capability

Requirements

• Familiarity with environment management tools is desirable
• Experience with tooling set-up across platforms such as Jira, ServiceNow and test management tools including Zephyr, Azure DevOps, or ALM is desirable
• Good understanding of test management tools, such as ALM, JIRA, Zephyr, and Azure DevOps
• Broad range of tech experience, covering platforms such as SAP S/4HANA, ServiceNow, and Microsoft D365
• Broad experience of different types of technology change and testing projects, including software / applications, infrastructure, middleware, devices / end user computing, and digital / desktop services
• Excellent communication and stakeholder management skills, with ability to influence and build relationships
• Solid problem-solving skills, including the ability to analyse complex data, identify core issues, and investigate, evaluate, and reach appropriate conclusions
• Ensure environment bookings and access management to tooling across the Test Management Office adheres to the policy, process and procedures, with a consistent approach to reporting and escalations
• Review identified issues, gain agreement on planned actions and provide strategic remediation paths for resolution, to support successful project delivery
• Provide relevant metrics and dashboard reporting across the Testing Capability to senior stakeholders and represent the overall testing position in various senior forums
• Effective meeting management to facilitate delivery progress and stakeholder engagement
• Help build a 'learn it all' rather than a 'know it all' culture, and foster an environment in which everyone's opinion is valued

About KPMG

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters, and perspectives. There really is a place for you here.

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued – we believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference.