Application Support Engineer
AccentureApplication Support Engineer
About the Role
As an Application Support Engineer, you will spend your day investigating and resolving issues that arise within various components of essential business systems. Your role involves continuous monitoring, diagnosing problems, and ensuring the smooth operation of software applications that support business functions. You will interact with different teams to maintain system stability and contribute to improving overall service quality through proactive problem-solving and effective communication.
Roles & Responsibilities
- Expected to be an SME, collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Expected to provide solutions to problems that apply across multiple teams
- Coordinate with stakeholders to ensure alignment of support activities with business needs
- Facilitate knowledge sharing and mentoring within the team to enhance collective expertise
- Drive continuous improvement initiatives to optimize support processes and system performance
Professional & Technical Skills
Required Skills:
- Expert proficiency in Microsoft Dynamics 365 ERP Functional
- Strong understanding of enterprise resource planning systems and their functional modules
- Experience in troubleshooting and resolving complex issues within Microsoft Dynamics 365 environments
- Ability to analyze business processes and translate them into technical solutions
- Excellent communication skills to effectively collaborate with cross-functional teams
- Proficient in documenting support activities and creating user guides to assist end-users
Requirements
- Minimum 7 years of experience in Microsoft Dynamics 365 ERP Functional
Location
- Based at our Manila office
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Equal Employment Opportunity
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.
Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.
About Accenture
Accenture is a global professional services and technology consulting company that helps organizations reinvent by building their digital core and applying AI. Its offerings span strategy and consulting, technology, operations/managed services, and design and marketing, delivered across more than 120 countries.
Interested in this role?
Apply now to join Accenture.