D365.careersJoin free
Profile avatar
Verified Anonymous Profile

Technical Support Engineer – Dynamics 365 Finance & Operations

[redacted] · 12.8 years experience

Open to opportunities

Summary

An experienced Dynamics 365 Finance & Operations Support Engineer with over five years of progressive experience supporting enterprise customers. Demonstrates strong expertise in functional troubleshooting, root cause analysis, and ERP business process support across finance, procurement, and project management domains. Skilled in collaborating with product teams, performing user acceptance testing, and managing complex multi-customer support cases while meeting SLA targets.

Experience areas

Microsoft Dynamics 365 Finance & OperationsCurrentAccounts Payable & Accounts ReceivableCurrentProcurement & SourcingCurrentProject Management & AccountingCurrentRoot Cause Analysis & Incident ManagementCurrentTechnical Support & TroubleshootingCurrentFinancial Accounting & Reconciliation

Work experience

Employer names withheld for privacy

  1. Technical Support Engineer – Dynamics 365 Finance & Operations

    • Investigated and resolved complex functional issues across Dynamics 365 Finance & Operations modules including Accounts Payable, Accounts Receivable, General Ledger, and Procurement & Sourcing
    • Performed root cause analysis using telemetry, traces, and system logs to identify and validate fixes for product issues
    • Collaborated with product group and engineering teams to escalate and resolve enterprise customer support cases while consistently meeting SLA targets
    • Supported Electronic Reporting, Invoice Capture, workflow configuration, and security role management for enterprise deployments

  2. Technical Support Engineer (Stage 1 – Microsoft Consumer)

    • Provided multi-channel technical support via phone, email, and chat for consumer products and services
    • Diagnosed and resolved software, account, and application issues using structured troubleshooting methodologies
    • Documented case activities, troubleshooting steps, and resolutions with accuracy and attention to detail

  3. Account Officer (Assistant)

    • Prepared journal entries and maintained accurate accounting records for financial operations
    • Assisted with financial statement preparation, reconciliations, budgeting, and audit activities
    • Supported month-end and year-end closing activities

  4. Customer Service Representative

    • Responded to customer enquiries and resolved service-related issues
    • Processed customer transactions and maintained accurate records
    • Supported daily administrative and operational activities

Skills

Microsoft Dynamics 365 Finance & OperationsAccounts PayableAccounts ReceivableGeneral LedgerProcurement & SourcingProject Management & AccountingProject OperationsElectronic ReportingInvoice CaptureWorkflow TroubleshootingSecurity Roles & PermissionsRoot Cause AnalysisIncident ManagementUser Acceptance TestingAzure DevOpsSQLPower Platform
This profile is fully anonymous. Identity is shared only when the candidate chooses to, after an employer requests contact through D365.careers.