Technical Lead – Dynamics 365

Summary

An experienced Microsoft Dynamics 365 CRM [redacted] with 10+ years of expertise in designing, developing, and implementing enterprise-scale Customer Engagement solutions. Currently leads technical architecture and customization efforts for large organizations, with deep proficiency in Dataverse, Power Automate, plug-in development, and cloud integration platforms.

Experience areas

1. Technical Lead – Dynamics 365

   • Led architecture, customization, and implementation of enterprise-scale Customer Engagement solutions across Sales and Customer Service modules supporting over 2,000 business users
   • Designed and developed complex server-side customizations using Dataverse plug-ins, Custom APIs, and cloud-based automation flows
   • Managed application lifecycle [redacted] using cloud-native DevOps pipelines and version control
   • Collaborated with enterprise architects and business analysts to translate complex requirements into scalable technical designs

2. Senior Associate [redacted]

   • Provided technical support for Microsoft Dynamics 365 implementations across business units
   • Managed incident identification and resolution through multiple support channels
   • Enhanced customer satisfaction through tailored technical solutions
   • Streamlined project [redacted] processes and identified cross-functional improvement opportunities

3. Technical [redacted]

   • Designed website and backend systems for a commercial application with integrated notification functionality
   • Collaborated with design and architecture teams on complex technical requirements
   • Improved software performance by identifying and resolving system bottlenecks
   • Enhanced user experience through intuitive interface design

4. Technical Associate [redacted]

   • Developed plug-ins, workflows, and client-side customizations for Microsoft Dynamics CRM 2013
   • Enhanced system efficiency through process optimization and technical streamlining
   • Reduced downtime through proactive maintenance and timely issue resolution
   • Mentored junior team members and improved overall team technical capability

5. Software Engineer

   • Identified and resolved performance bottlenecks in software systems
   • Delivered high-quality software products on schedule through cross-functional collaboration
   • Optimized algorithms and data processing for improved computational efficiency
   • Integrated emerging technologies into existing systems and architectures

Skills