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Technical Engineer | Dynamics 365 Consultant

Cairo, Egypt · 3.5 years experience

Open to opportunities

Summary

An experienced Dynamics 365 consultant with hands-on expertise in functional implementations, technical, and business process analysis. Demonstrates strong proficiency in system configuration, data migration, AL code analysis, and end-user training within the Business Central ecosystem. Known for collaborative problem-solving and delivering comprehensive documentation to seamless system adoption.

Experience areas

Dynamics 365 Business CentralCurrentAL Code Analysis & TroubleshootingCurrentSystem Implementation & ConfigurationCurrentData MigrationCurrentProcess Analysis & Workflow DesignCurrentPower Platform & IntegrationsCurrentEnd-User Training & DocumentationCurrentCustomer & Problem Resolution

Work experience

Employer names withheld for privacy

  1. Technical Engineer | Dynamics 365 Consultant

    • Analyzed AL extension code to identify conflicts between custom implementations and base application logic, guiding partners on deployment best practices
    • Participated in implementation processes for new companies, ensuring smooth data migration, system setup, and transition to Business Central
    • Resolved 50+ weekly technical escalations within the vendor ecosystem, optimizing system performance and mitigating risks
    • Collaborated with business teams to analyze Finance and Supply Chain processes, identifying pain points and proposing effective solutions
    • Conducted technical training sessions and created comprehensive user manuals and process guides for global partners

  2. Customer Experience Advisor

    • Delivered high-volume for international clients, achieving 95% customer satisfaction score
    • Collaborated with peer groups and management to streamline issue handling workflows
    • Reduced average handling time by 15% while maintaining solution quality

Skills

Dynamics 365 BCSystem SetupData MigrationAL Code AnalysisVS CodePower PlatformWorkflowsIntegrationsRequirements GatheringEnd-User TrainingTechnical DocumentationProcess AnalysisEnglishArabic
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