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Technical Engineer | Dynamics 365 Consultant

Cairo, Egypt · 3.5 years experience

Open to opportunities

Summary

An experienced Dynamics 365 consultant with vendor-level expertise and hands-on implementation experience. Demonstrates strong proficiency in system configuration, data migration, AL code analysis, and troubleshooting within the Dynamics ecosystem. Skilled at translating complex business requirements into effective solutions and delivering comprehensive end-user training and documentation.

Experience areas

Dynamics 365 Business CentralCurrentSystem Implementation & Data MigrationCurrentAL Code & Technical TroubleshootingCurrentWorkflow Configuration & Process AutomationCurrentFinance & Supply Chain OptimizationCurrentEnd-User Training & DocumentationCurrentPower Platform IntegrationCustomer & Requirements Gathering

Work experience

Employer names withheld for privacy

  1. Technical Engineer | Dynamics 365 Consultant

    • Analyzed AL extension code to identify conflicts between custom implementations and standard application logic, guiding partners on deployment best practices
    • Participated in implementation processes for new organisations, ensuring smooth data migration and seamless system transitions
    • Diagnosed and resolved 50+ weekly technical escalations while collaborating within vendor structures to monitor risks and optimise system performance
    • Conducted process analysis across Finance and Supply Chain modules to identify pain points and recommend effective solutions
    • Delivered technical training sessions and created comprehensive documentation and process guides for end-user clarity

  2. Customer Experience Advisor

    • Delivered high-volume for international clients, achieving 95% satisfaction scores through active listening and problem-solving
    • Collaborated with peer groups to optimise workflow handling and reduced average handling time by 15% whilst maintaining solution quality

Skills

Dynamics 365 BC: System Setup, Data Migration, Core Modules, Troubleshooting, Upgrades & OptimizationAL Code AnalysisVS CodePower PlatformWorkflowsIntegrationsRequirements GatheringEnd-User TrainingTechnical DocumentationProcess AnalysisEnglishArabic
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