Sr. Dynamics Architect/ Platform Developer

Summary

An experienced senior architect with 8+ years specialising in enterprise-scale CRM and low-code automation solutions. Demonstrates deep expertise in cloud platform architecture, plugin development, integration design, and DevOps governance across retail, insurance, healthcare, banking, and fintech sectors. Proven track record leading cross-functional teams and delivering secure, scalable business applications aligned with enterprise standards.

Experience areas

1. Senior Dynamics Architect / Platform Developer

   • Architected end-to-end Dynamics 365 Sales and Customer Service solutions supporting enterprise retail operations with scalable Dataverse data models
   • Designed reusable C# plugin framework for case and order automation and established enterprise ALM strategy using cloud DevOps pipelines
   • Reduced manual effort by 40% through Power Automate cloud and RPA automation strategy; integrated cloud storage for document ingestion and archival
   • Implemented advanced analytics dashboards with Row-Level Security for executive reporting and SharePoint integration for document management within model-driven apps

2. Dynamics 365 CRM Analyst

   • Designed CRM architecture for insurance policy servicing and claims workflows with scalable plugins and workflow automation
   • Led enterprise data migration strategy and architected Canvas and Model-Driven apps integrated with Dataverse for claims management
   • Established ALM best practices including managed solutions and release governance with REST API integrations and secure cloud identity authentication
   • Implemented analytics dashboards with Row-Level Security for policy and claims reporting; automated operational workflows using desktop RPA

3. Microsoft Dynamics 365 Developer

   • Led upgrade and refactoring of legacy plugin assemblies; designed healthcare-specific case management architecture with compliance-aligned role-based access models
   • Developed custom UX enhancements and integrated with external healthcare platforms via REST APIs; designed Business Process Flows for patient lifecycle
   • Built executive analytics dashboards and optimized SQL queries improving reporting efficiency; delivered technical documentation and architecture diagrams

4. Software Developer (Dynamics CRM)

   • Architected secure CRM implementation for banking customer onboarding with role-based and field-level security for financial data protection
   • Built REST-based API integrations with core banking systems; developed asynchronous plugins for transaction processing and email automation frameworks
   • Conducted performance tuning and designed validation frameworks; participated in release governance and CI/CD validation

5. Dynamics 365 CE Developer

   • Designed loan origination CRM architecture with complex C# plugins for credit validation and scoring logic
   • Integrated third-party financial systems using cloud Logic Apps and implemented automated approval workflows; led data migration ensuring regulatory compliance
   • Designed executive analytics dashboards for financial KPI monitoring and optimized Dataverse performance through relationship redesign

Skills