Sr. Dynamics Architect/ Platform Developer

Summary

An experienced senior architect with 8+ years specializing in enterprise-scale CRM and automation solutions across retail, insurance, healthcare, banking, and fintech sectors. Deep expertise in solution architecture, plugin development, cloud integrations, ALM governance, and security modeling, with a proven track record leading cross-functional technical teams and delivering scalable, compliant business applications.

Experience areas

1. Senior Dynamics Architect / Platform Developer

   • Architected end-to-end Dynamics 365 Sales and Customer Service solutions with scalable Dataverse data models, optimized relationships, and governance controls
   • Designed and implemented enterprise plugin framework using C# for reusable automation patterns; reduced manual effort by 40% through Power Automate and RPA strategy
   • Established comprehensive ALM strategy using Azure DevOps CI/CD pipelines across development, test, and production environments
   • Designed advanced Power BI dashboards with row-level security and integrated SharePoint-Dynamics document management architecture; conducted system performance tuning to reduce form load and save latency

2. Dynamics 365 CRM Analyst

   • Designed CRM architecture for policy servicing and claims workflows; developed scalable plugin and workflow assemblies with business validation automation
   • Architected Canvas and Model-Driven apps integrated with Dataverse; led enterprise data migration strategy and established ALM best practices with managed solutions
   • Designed REST API integrations with secure Azure AD authentication and implemented Power BI dashboards with RLS for analytics
   • Automated operational workflows using Power Automate Desktop RPA and collaborated with infrastructure and security teams to ensure compliance-aligned controls

3. Microsoft Dynamics 365 Developer

   • Led upgrade and refactoring of legacy plugin assemblies; designed healthcare-specific case management architecture with role-based access models aligned with compliance standards
   • Developed custom ribbon commands and JavaScript enhancements; integrated external platforms via REST APIs and designed Business Process Flows for lifecycle management
   • Built executive Power BI dashboards for care metrics; optimized SQL queries and reporting efficiency
   • Delivered technical documentation, architecture diagrams, and end-user training for post-production support stabilization

4. Software Developer (Dynamics CRM)

   • Architected secure CRM implementation for customer onboarding workflows with role-based and field-level security framework for financial data protection
   • Built REST-based API integrations with core banking systems; developed asynchronous plugins for transaction processing automation
   • Designed validation frameworks using C# and LINQ; conducted performance tuning to reduce process execution time
   • Participated in release governance and CI/CD build validation; contributed to enterprise architecture planning for CRM scalability

5. Dynamics 365 CE Developer

   • Designed loan origination CRM architecture; developed complex C# plugins for credit validation and scoring logic
   • Integrated third-party financial systems using Azure Logic Apps; implemented automated approval workflows using Power Automate
   • Led data migration strategy ensuring regulatory compliance and established environment strategy with solution layering model
   • Designed executive Power BI dashboards for KPI monitoring; optimized Dataverse performance through relationship redesign; provided production support and long-term enhancements

Skills