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Software Engineer

Delhi, India · 5.5 years experience

Open to opportunities

Summary

An experienced senior developer with 5+ years of enterprise CRM platform expertise, specializing in architecting and deploying complex automation solutions across Tier-1 organizations. Demonstrates strong proficiency in low-code/no-code frameworks, plugin development, and cloud-based integration patterns. Known for delivering high-impact business process optimization and maintaining production system stability at scale.

Experience areas

Dynamics 365 & Power Platform DevelopmentCurrentC# & .NET Backend DevelopmentCurrentPower Automate & Workflow AutomationCurrentDataverse & Data IntegrationCurrentOmnichannel Customer Service ConfigurationCurrentAzure DevOps & CI/CD Pipeline ManagementCurrentJavaScript/TypeScript Frontend DevelopmentProduction Support & Root Cause AnalysisCurrent

Work experience

Employer names withheld for privacy

  1. Software Engineer

    • Architected Canvas and Model-Driven Apps reducing manual processing time by 30%
    • Engineered high-performance plugins and JavaScript extensions enforcing complex business logic within the platform database
    • Led configuration of omnichannel customer service including intelligent routing and live chat capabilities
    • Orchestrated end-to-end application lifecycle management with CI/CD pipelines across multiple environments

  2. Application Development Analyst

    • Developed scalable CRM extensions using JavaScript and C# to improve user adoption and interface efficiency
    • Automated cross-departmental business processes using cloud flow automation, reducing reliance on manual workflows
    • Optimized system performance by diagnosing and resolving plugin failures and data synchronization issues
    • Contributed to Agile delivery cycles, managing requirements and meeting aggressive project timelines

  3. Programmer Analyst

    • Led development of custom connectors to integrate the CRM platform with third-party legacy systems
    • Designed canvas apps for field teams improving audit data accuracy and performance by 40%
    • Customized omnichannel user interface and dashboards providing real-time visibility into agent and customer metrics
    • Managed change requests and delivered sprint deliverables while providing technical support to global users

Skills

Dynamics 365 CEPower AppsPower AutomateDataverseC#.NETJavaScriptTypeScriptWeb APIODataPlugin DevelopmentREST APIsSOAP APIsAzure DevOpsCI/CDOmnichannel for Customer ServiceBusiness Process FlowsSecurity ModelingXRM ToolboxRibbon WorkbenchJIRAGitAgile/ScrumRoot Cause Analysis

Certifications

  • Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
  • Microsoft Certified: Power Platform Developer (PL-200)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
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