Software Engineer

Summary

An experienced Dynamics 365 CRM developer with 5+ years of expertise in cloud-based business applications and enterprise integration. Proficient in building customizations, automations, and omnichannel solutions across Dynamics 365, Power Apps, and Power Automate. Demonstrates strong technical depth in plugin development, API integrations, and L2 support delivery within Agile environments.

Experience areas

1. Software Engineer

   • Developed canvas and model-driven applications reducing manual effort by 30%
   • Built and configured plugins, JavaScript customizations, workflows, and business rules
   • Configured omnichannel features including routing, workstreams, and chat capabilities
   • Delivered sprint work, enhancements, and CI/CD deployments using cloud DevOps tools
   • Provided L2 support, root cause analysis, and production incident resolution

2. Application Development Analyst

   • Developed plugins and JavaScript extensions with workflow and UI customizations
   • Resolved L2 support incidents including plugin failures and data integrity issues
   • Automated business processes using low-code automation platforms
   • Participated in Agile ceremonies and requirement tracking

3. Programmer Analyst

   • Built custom connectors and integrations using cloud service APIs
   • Created data platform-integrated applications improving audit performance by 40%
   • Customized omnichannel templates, chat interfaces, and analytics dashboards
   • Managed L2 incident resolution, change requests, and Agile sprint delivery

Skills