Senior Technical Support Engineer

Summary

An experienced Senior Technical Support Engineer and Solutions Consultant with 14+ years in enterprise ERP systems, specializing in cloud-based financial and operational platforms. Expert in technical architecture, system integration, performance optimization, and team leadership. Proven track record of delivering scalable solutions and driving operational efficiency through automation and process optimization.

Experience areas

1. Senior Technical Support Engineer

   • Provided end-to-end technical support for enterprise ERP applications, resolving complex incidents involving application functionality, integrations, performance, and data issues
   • Analyzed logs, telemetry, and database queries to identify root causes and implement effective solutions
   • Supported deployment activities including package deployments, rollbacks, and environment-level troubleshooting across UAT and production environments
   • Coordinated cross-functional teams to ensure issue resolution within SLA timelines and maintained high customer satisfaction

2. AX Technical Consultant

   • Led technical design, development, and implementation of enterprise ERP solutions for multiple clients
   • Architected and developed integrations between ERP and third-party applications using RESTful APIs and cloud services
   • Optimized system performance through code reviews, debugging, and database tuning
   • Developed automated testing frameworks that reduced manual testing efforts by 50%
   • Spearheaded a cloud migration initiative resulting in 30% cost reduction in IT infrastructure
   • Designed real-time reporting dashboards, enhancing data visualization and decision-making processes

3. AX Technical Consultant

   • Implemented ERP solutions for enterprise clients across multiple regions
   • Provided technical support and maintenance services aligned with service level agreements

4. AX Developer

   • Implemented ERP solutions for various clients across regions
   • Performed system customization, reports development, and bug fixing
   • Provided post-implementation support and maintenance services

5. .NET Developer

   • Designed and developed client/server, web-based, and n-tier applications
   • Developed windows and web applications with expertise in full-stack development

Skills

Certifications

• Oracle 9i Database Administrator Certified Professional (OCP)
• Oracle 9i Database Administrator Certified Associate (OCA)