Senior Technical Product/Program Manager — [redacted]

Summary

An experienced senior technical program and product manager with 15+ years leading end-to-end implementations across enterprise platforms. Expert in D365 (CRM, Finance & Operations, Supply Chain Management) and ERP implementations, with deep knowledge of workflow optimization, risk management, and AI-driven automation. Proven track record managing large-scale global deployments, complex migrations, and offshore engineering teams.

Experience areas

1. Senior Technical Product/Program Manager — [redacted]

   • Led implementation of sales quoting and catalog platforms across 18 countries
   • Managed migration from CRM to Finance & Operations
   • Oversaw 3rd party integrations and trade screening/fraud/credit check systems
   • Directed inventory tracking and transfer processes

2. Senior Technical Product/Program Manager — [redacted]

   • Implemented sales quoting and catalog platforms across 18 countries
   • Managed complex CRM to Finance & Operations migration
   • Coordinated trade screening, fraud detection, and credit check integrations
   • Supervised inventory management and transfer workflows

3. Senior Technical Product/Program Manager — [redacted]

   • Delivered sales quoting and catalog platform rollout across 18 countries
   • Executed CRM to Finance & Operations system migration
   • Implemented 3rd party integrations for compliance and risk management
   • Optimized inventory tracking and transfer processes

4. Senior Project Manager

   • Led multi-year Finance & Operations ERP implementation valued at $20M covering procure-to-pay and order-to-cash cycles
   • Migrated legacy mainframe system (40+ years old) to modern cloud-based platform
   • Managed 200+ end users through UAT and change management protocols
   • Ensured successful adoption across supply chain and sales operations

5. Senior Project Manager

   • Reduced operational lifecycle costs by $60K+ monthly through defect prevention and process optimization
   • Improved accessibility standards and user experience across platforms
   • Accelerated project velocity from 15 days to 3 days through agile methodology redesign
   • Enhanced team efficiency and delivery capability

6. Principal Program Manager

   • Managed vendor operations overseeing up to 40 team members
   • Implemented agile frameworks including sprints, scrum boards, and automated testing practices
   • Built and managed travel booking and e-commerce platforms serving major enterprise clients
   • Delivered numerous large-scale enterprise projects across multiple regions

Skills