Senior Microsoft D365 Consultant (ERP and CRM)

Summary

An experienced Microsoft Dynamics 365 consultant with 9+ years of progressive expertise delivering enterprise-scale ERP and CRM implementations across retail, public sector, banking, and commerce sectors. Specializes in platform modernization, multi-entity financial consolidation, supply chain optimization, and enterprise integration architecture. Demonstrates strong technical depth in X++, C#, Power Platform, Azure services, and data governance, with a track record of leading complex transformations impacting thousands of users.

Experience areas

1. Senior Microsoft D365 Consultant (ERP and CRM)

   • Led enterprise-scale transformation across 12 legal entities and 2,800+ users supporting 1.5M+ monthly retail transactions; standardized multi-entity financial consolidation framework reducing month-end close by 38%
   • Architected warehouse orchestration across 4 distribution facilities managing 250K+ daily inventory movements, improving allocation accuracy by 22% and reducing stock variance by 18%
   • Engineered 40+ enterprise-grade integrations using Azure Service Bus and Logic Apps processing 1.2M+ monthly transactions; led migration of 4.5TB data achieving 100% reconciliation accuracy
   • Established enterprise role-based security model reducing data exposure risk by 60%; redesigned SLA frameworks improving customer service compliance from 78% to 94%

2. Microsoft Dynamics 365 Developer

   • Delivered enterprise modernization supporting 9 agencies and 2,200+ users; standardized statewide financial architecture improving cross-agency reporting transparency and reducing reconciliation discrepancies by 30%
   • Directed migration of 6TB+ of historical datasets ensuring 100% reconciliation accuracy; implemented supply chain and asset tracking frameworks across 15 distributed facilities improving traceability by 28%
   • Designed REST and SOAP integrations synchronizing financial, HR, and citizen service systems; developed X++ extensions and batch job automation reducing manual interventions
   • Implemented Electronic Reporting configurations accelerating statutory reporting by 35%; strengthened Data Loss Prevention controls reducing unauthorized data exposure

3. MS Dynamics 365 Developer

   • Contributed to enterprise modernization integrating Finance & Operations and Business Central supporting 1,500+ users across 6 legal entities; reduced order-to-cash cycle by 32% through workflow optimization
   • Designed financial consolidation structure improving reporting alignment across 6 legal entities; improved SLA compliance by 28% through entitlement governance enhancements
   • Engineered Azure Logic Apps and Azure Service Bus integrations synchronizing commerce, inventory, and production data; automated inventory replenishment workflows reducing stock discrepancies by 18%
   • Directed multi-entity go-live ensuring operational readiness and financial reconciliation; provided post-deployment governance reducing production incidents by 30% within first 90 days

4. Dynamics 365 Integration Developer

   • Delivered high-volume integration services connecting Finance and Customer Engagement across 8 global business units supporting 1,500+ users and processing 3M+ monthly transactions
   • Designed REST and SOAP services synchronizing financial and operational data; engineered Azure Service Bus messaging solutions reducing integration latency by 40%
   • Developed KingswaySoft (SSIS) pipelines migrating 2TB+ of historical datasets; implemented automated validation routines reducing reconciliation errors by 35%
   • Optimized FetchXML and SQL queries reducing report execution time by 25%; resolved 200+ post-go-live integration defects during stabilization phases

5. Dynamics 365 / Power Platform Developer

   • Contributed to early-stage Dynamics 365 modernization supporting 500+ internal users across finance, treasury, and operational departments
   • Developed X++ customizations enhancing transaction validation accuracy by 25%; built C# Plugin components supporting pre-validation business rule enforcement
   • Participated in data migration of 1.2M+ financial records ensuring structured reconciliation validation; created SSRS reports supporting AR aging, AP tracking, and audit analysis
   • Built Power Apps forms automating internal service requests reducing manual processing time by 30%; implemented Power Automate approval routing improving turnaround times

Skills