Senior Dynamics 365 CE Developer & Technical Lead

Summary

An experienced Dynamics 365 Customer Engagement specialist with 11+ years of enterprise platform expertise. Currently a Senior Technical Lead delivering end-to-end CRM solutions across Sales, Service, and Field Service modules, with deep proficiency in Dataverse architecture, Power Platform integration, and Azure middleware. Known for mentoring development teams, governing ALM processes, and translating complex business requirements into scalable, measurable solutions.

Experience areas

1. Senior Dynamics 365 CE Developer & Technical Lead

   • Led end-to-end enterprise CRM solution delivery from discovery through go-live, owning technical design and hypercare support for multi-region deployments
   • Designed scalable Dataverse security models and entity structures supporting complex customer engagement workflows
   • Implemented Customer Insights and Copilot Studio solutions automating customer lifecycle processes and reducing manual follow-up effort
   • Established environment strategy and ALM governance using CI/CD pipelines for consistent, auditable deployments across development, UAT, and production
   • Mentored junior and mid-level developers through code reviews, pairing sessions, and architectural guidance across concurrent client engagements

2. Dynamics 365 CE Developer

   • Delivered enterprise CRM customizations across Sales, Customer Service, and Field Service modules using plugins, workflows, and custom controls
   • Built real-time integrations with ERP and third-party platforms using Dataverse Web API and Azure Logic Apps, replacing legacy connections
   • Automated deployment processes with CI/CD pipelines, eliminating environment drift and significantly reducing release cycle time
   • Resolved critical production incidents by identifying root causes and implementing long-term preventive solutions
   • Developed embedded analytics dashboards providing real-time visibility into customer pipeline and health metrics

3. Dynamics CRM Developer

   • Extended CRM capabilities with custom plugins, JavaScript handlers, and automated workflows for complex sales and service processes
   • Led data migration initiatives from legacy platforms to Dynamics 365 Online, including transformation, deduplication, and validation
   • Integrated CRM with external marketing platforms and telephony systems using REST APIs and serverless computing services
   • Configured and customized user interfaces to improve usability and reduce training time during platform rollouts
   • Contributed to sprint planning by translating functional requirements into development tasks with accurate effort estimation

4. Microsoft Dynamics CRM Developer

   • Configured and customized on-premise and online CRM deployments for financial services and healthcare clients
   • Developed form scripts, ribbon customizations, and reporting solutions extending standard CRM functionality
   • Built duplicate detection and field-level validation logic to maintain data quality and integrity
   • Supported version upgrades and environment refreshes, coordinating testing and user acceptance sign-off
   • Participated in requirements gathering workshops to translate stakeholder needs into technical specifications

Skills