Senior Dynamics 365 CE Developer & Technical Lead

Summary

An experienced Dynamics 365 Customer Engagement specialist with 11+ years of expertise delivering enterprise solutions across Sales, Customer Service, Field Service, and Marketing modules. Strong technical leadership background in Dataverse architecture, Power Platform integration, and cloud middleware patterns. Proven track record mentoring development teams and governing solution lifecycle management across multi-region deployments.

Experience areas

1. Senior Dynamics 365 CE Developer & Technical Lead

   • Led end-to-end technical design and delivery of enterprise Customer Engagement solutions across multi-region deployments
   • Designed and implemented Dataverse security models and entity structures supporting complex business requirements at scale
   • Implemented Customer Insights – Journeys and Copilot Studio automation, reducing manual customer lifecycle follow-up effort significantly
   • Governed environment strategy and ALM processes using cloud DevOps pipelines, ensuring consistent and auditable deployments
   • Mentored junior and mid-level developers through code reviews and architectural guidance across concurrent engagements

2. Dynamics 365 CE Developer

   • Delivered CRM customizations across Sales, Customer Service, and Field Service modules using plugins, workflows, and PCF controls for enterprise clients
   • Built real-time integrations with ERP and third-party systems using Dataverse Web API and cloud middleware, replacing legacy connections
   • Automated deployments with CI/CD pipelines, eliminating environment drift and reducing release cycle time
   • Triaged and resolved critical production incidents, implementing root cause fixes to prevent recurrence
   • Built embedded business intelligence dashboards providing real-time visibility into pipeline and customer health metrics

3. Dynamics CRM Developer

   • Extended Dynamics 365 CE with plugins, JavaScript handlers, and automated workflows supporting complex business processes
   • Led data migration initiatives from legacy CRM platforms to Dynamics 365 Online, applying transformation and validation logic
   • Integrated Dynamics 365 with external marketing and telephony systems using REST APIs and serverless cloud functions
   • Configured and customized the Unified Interface for sales and service teams, improving usability during rollouts
   • Participated in agile planning and backlog refinement, translating requirements into accurate development estimates

4. Microsoft Dynamics CRM Developer

   • Configured and customized on-premise and online Dynamics CRM for clients across financial services and healthcare sectors
   • Developed form scripts, ribbon customizations, and reporting solutions extending out-of-box CRM functionality
   • Built duplicate detection rules, field-level validation logic, and automated data cleansing workflows to maintain data quality
   • Supported requirements gathering workshops, translating stakeholder needs into configuration and development specifications
   • Assisted with version upgrades and environment refreshes, coordinating testing and user acceptance sign-off

Skills