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Senior Consultant

8.5 years experience

Open to opportunities

Summary

An experienced CRM developer with over 8.5 years of IT experience and 6+ years of specialized development and support in Microsoft Dynamics CRM across multiple versions. Demonstrates strong expertise in designing and implementing custom CRM solutions, automating workflows, and integrating third-party applications to drive sales productivity and improve customer satisfaction. Proficient in troubleshooting, data migration, and maintaining security protocols to ensure compliance with industry regulations.

Experience areas

Microsoft Dynamics CRM (D365 and legacy versions)CurrentMicrosoft Power Platform (PowerApps, Power BI, Logic Apps, Power Pages)CurrentCRM customisation and configurationCurrentWorkflow automation and integrationCurrentDatabase design and SQL Server administrationData migration and ETL processesReporting and analytics (SSRS, Power BI)Current

Work experience

Employer names withheld for privacy

  1. Senior Consultant

    • Designed centralised data repository architecture supporting segmentation, targeting, and campaign tracking
    • Implemented automated workflows and analytics dashboards to improve operational monitoring and reporting capabilities

  2. CRM Developer

    • Developed PowerApps-based infrastructure tender management solution for a local government authority

  3. CRM Developer

    • Designed and architected Microsoft Dynamics CRM 365 solution aligned with financial services client business processes
    • Implemented sales process automation covering lead management, service requests, and sales tracking with custom dashboards and reports
    • Reduced end-user workload through targeted customisation and provided visual analytics for sales pipeline monitoring

Skills

MS Dynamic CRM D365C#.NETSSRSModel Driven AppCanvas AppLogic AppPowerAppsJava scriptsPluginWorkflowPowerPagesPower BIHTMLXMLJSONJQuerySQL Server 2014/2012/2008SSIS

Certifications

  • Microsoft Certified Technology Specialist
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