Research Assistant

Summary

An experienced Microsoft Dynamics 365 developer with 6+ years of hands-on expertise in CRM customization, plugin development, and Power Platform solutions. Proficient in C# backend development, client-side scripting, and enterprise integration patterns. Demonstrates strong capability in designing and deploying solutions across Sales, Customer Service, Field Service, and Project Operations domains.

Experience areas

1. Research Assistant

   • Designed custom entities, relationships, and forms in Dynamics 365 for enterprise operations simulation
   • Developed C# plugins and server-side workflows to automate task assignment, dependency management, and priority-based scheduling
   • Built Power Automate flows, Power BI dashboards, and Canvas/Model-Driven Apps for process visualization
   • Integrated Dynamics 365 with external data sources using data integration tools and Dataverse

2. Dynamics 365/PowerApps Developer

   • Integrated CRM system with Finance and Operations platform, reducing migration costs and improving data migration efficiency
   • Developed custom C# plugins, workflow activities, and automation solutions for business process optimization
   • Created Power BI reports and dashboards integrated with CRM for executive visibility
   • Designed and optimized CI/CD workflows in collaboration with cross-functional teams

3. Microsoft Consultant

   • Designed and deployed Managed and Unmanaged solutions across multiple Dynamics 365 CRM implementations
   • Developed C# plugins, custom workflow activities, and web resources for business process automation
   • Implemented system integrations with external applications using web services, Azure Logic Apps, and Power Automate
   • Created Power BI dashboards and reports integrated with CRM data for stakeholder reporting

Skills