MS D365 CRM Developer

Summary

An experienced Microsoft Dynamics and Power Platform developer with 5+ years of hands-on expertise designing, customizing, and deploying enterprise CRM solutions. Skilled in plugins, workflows, integrations, and cloud technologies including Azure and Power Platform components. Proven ability to translate business requirements into secure, compliant, and maintainable solutions that drive operational efficiency across the full development lifecycle.

Experience areas

1. MS Dynamics 365 CRM Developer

   • Designed and developed customizations, plugins, workflows, and integrations within Dynamics 365 Customer Service supporting enterprise business processes
   • Configured Dynamics 365 modules including entity creation, form design, views, business rules, and automated processes aligned with business requirements
   • Developed C# plugins and JavaScript customizations enforcing server-side validations, data integrity checks, dynamic UI behavior, and command bar logic
   • Integrated Dynamics 365 with enterprise systems using APIs, web services, Azure Logic Apps, and Power Automate for secure data exchange

2. Power Platform Developer

   • Designed and customized Power Platform solutions integrated with Dynamics 365 and Dataverse, building Canvas and Model-driven apps for enterprise workflows
   • Developed Power Automate flows for process automation including scheduled, event-driven, and approval-based workflows reducing manual effort
   • Integrated Dynamics 365 with enterprise systems through Azure Logic Apps, Azure Functions, and Service Bus supporting middleware-based architectures
   • Configured CI/CD deployment pipelines using DevOps practices, automating releases across development, testing, and production environments

3. Power Platform Consultant

   • Customized and configured Dynamics 365 CRM solutions including entities, forms, business rules, workflows, and integrations supporting customer service operations
   • Reduced manual review effort by 30% by developing AI Builder models for document automation and customer sentiment analysis
   • Automated business-critical workflows in Power Automate including SLA tracking, approvals, and escalations, improving service delivery turnaround
   • Supported data migration projects including cleansing, ETL processing, and transformation into Dataverse with high accuracy and minimal data loss

4. Power Apps Developer

   • Developed Canvas and Model-driven apps on Dataverse, extending Dynamics CRM capabilities for business teams
   • Built C# plugins enforcing business rules, server-side validations, and automated record updates within Dynamics CRM environments
   • Automated repetitive processes using Power Automate, reducing manual effort by 30% and improving operational efficiency
   • Created Power BI dashboards integrating CRM and SQL Server data, supporting sales and operational reporting insights for stakeholders

Skills