MS D365 CRM Developer

Summary

An experienced Microsoft Dynamics and Power Platform developer with 5+ years of hands-on expertise designing, developing, and customizing enterprise solutions. Skilled in plugins, workflows, integrations, and cloud technologies, with a proven track record of translating business requirements into secure, scalable, and compliant solutions that drive operational efficiency.

Experience areas

1. MS Dynamics 365 CRM Developer

   • Designed and developed customizations, plugins, workflows, and integrations within Dynamics 365 Customer Service for enterprise business processes
   • Developed C# plugins and JavaScript customizations enforcing server-side validations, data integrity checks, and dynamic UI behavior
   • Integrated Dynamics 365 with enterprise systems using APIs, web services, Azure Logic Apps, and Power Automate for secure data exchange
   • Conducted unit testing, supported UAT, and managed deployment of customizations across development, testing, and production environments

2. Power Platform Developer

   • Designed and customized Power Platform solutions integrated with Dynamics 365 and Dataverse, building Canvas and Model-driven apps for enterprise workflows
   • Developed Power Automate flows for process automation including scheduled, event-driven, and approval-based workflows reducing manual effort
   • Integrated Dynamics 365 with enterprise systems through Azure Logic Apps, Azure Functions, and Service Bus supporting middleware-based architectures
   • Configured CI/CD deployment pipelines using DevOps practices, automating releases across development, testing, and production environments

3. Power Platform Consultant

   • Customized and configured Dynamics 365 CRM solutions including entities, forms, business rules, workflows, and integrations supporting customer service operations
   • Automated business-critical workflows in Power Automate including SLA tracking, approvals, and escalations, improving service delivery turnaround
   • Reduced manual review effort by 30% by developing AI Builder models for document automation and customer sentiment analysis
   • Supported data migration projects including cleansing, ETL processing, and transformation into Dataverse with high accuracy

4. Power Apps Developer

   • Developed Canvas and Model-driven apps on Dataverse, extending Dynamics CRM capabilities for business teams
   • Built C# plugins enforcing business rules, server-side validations, and automated record updates within Dynamics CRM environments
   • Automated repetitive processes using Microsoft Power Automate, reducing manual effort by 30% and improving operational efficiency
   • Created Power BI dashboards integrating CRM and SQL Server data, supporting sales and operational reporting insights

Skills