Microsoft Dynamics 365 Team Lead

Summary

An experienced technology consultant with expertise in enterprise resource planning systems, retail management, and infrastructure support. Demonstrates strong leadership and technical implementation skills across multiple domains, with a focus on driving successful go-live initiatives and enabling business processes in complex, multi-location environments.

Experience areas

1. ERP Team Lead

   • Led cross-functional teams on enterprise implementation projects
   • Architected solutions for supply chain and retail modules
   • Managed end-to-end go-live activities and post-implementation enablement
   • Customized applications and developed technical workarounds to meet business requirements

2. Senior Consultant, Retail Systems

   • Executed go-live and process enablement across multi-location retail networks
   • Authored technical documentation and training materials
   • Conducted user acceptance testing and employee training programmes
   • Analyzed business requirements and configured enterprise applications

3. Retail Project Manager

   • Managed gap analysis between capabilities and client expectations
   • Prepared comprehensive technical documentation
   • Conducted user acceptance testing and training material development
   • Worked with product management and sales modules

4. Retail Systems Supervisor

   • Deployed retail HQ implementation configurations across branch locations
   • Led go-live activities and enabled point-of-sale processes
   • Customized applications and conducted user acceptance testing
   • Trained employees on functionality and workflows

5. Senior Systems Administrator

   • Implemented and maintained enterprise retail management systems
   • Configured and managed LAN infrastructure and network operations
   • Provided 24/7 technical support for applications and systems
   • Managed hardware and software lifecycle across desktops and servers

6. Senior Implementation Consultant

   • Delivered application and business analysis consulting services
   • Configured functional specifications and implemented software solutions
   • Managed client communication and professional service delivery
   • Developed project management documentation and deliverables

7. IT Technical Support Specialist

   • Implemented and configured Microsoft applications and email systems
   • Provided 24/7 support for enterprise resource planning applications
   • Troubleshot and resolved print server and infrastructure issues
   • Delivered installation and upgrade services across multiple technologies

Skills

Certifications

• PRINCE2
• A+
• CCNA