Microsoft Dynamics 365 Team Lead

Summary

An experienced technical leader and consultant with expertise in enterprise resource planning systems, retail management, and infrastructure administration. Proven ability to lead implementation teams, architect solutions for complex business requirements, and deliver customer-focused support across multiple technical domains.

Experience areas

1. Microsoft Dynamics 365 Team Lead

   • Led implementation teams to deliver new ERP projects with focus on supply chain and retail modules
   • Architected enterprise solutions for multi-store retail environments
   • Managed go-live activities and enabled headquarters and point-of-sale processes across multiple locations
   • Customized applications and conducted comprehensive user acceptance testing and training programs

2. Senior Consultant Dynamics 365 Retail

   • Executed go-live and process enablement for retail operations across multiple store locations
   • Conducted gap analysis between capabilities and client business requirements
   • Prepared technical documentation and delivered employee training programs
   • Customized applications and developed solutions for business process optimization

3. Retail Project Manager

   • Managed retail ERP projects from planning through delivery
   • Prepared comprehensive technical documentation for configurations
   • Coordinated user acceptance testing and training materials development
   • Performed requirements analysis for retail, product, and sales modules

4. Supervisor Retail Consultant

   • Installed and configured retail management implementations across multiple branches
   • Performed go-live coordination and multi-store process enablement
   • Customized retail applications and supported user acceptance testing
   • Trained employees on retail management and point-of-sale functionality

5. Senior Administrator

   • Implemented and maintained enterprise retail management infrastructure
   • Managed and monitored desktop, laptop, and server environments
   • Designed and maintained LAN infrastructure and power management systems
   • Implemented video surveillance systems and vendor management protocols

6. Senior Implementations Consultant

   • Provided business and application analysis consulting to identify client solutions
   • Configured functional specifications and delivered client education programs
   • Developed project management documentation and communication protocols
   • Managed on-site software implementations and resolved technical issues

7. IT Technical Support

   • Deployed and upgraded enterprise applications across multiple environments
   • Configured and maintained email and print server infrastructure supporting 25+ devices
   • Installed and troubleshot ERP applications for end users
   • Provided 24/7 real-time technical support services

Skills

Certifications

• PRINCE2
• CCNA
• A+