Verified Anonymous Profile

Microsoft Dynamics 365 Developer / CRM Technical Specialist / Power Platform…

Portugal · 2.5 years experience

Open to opportunities

Summary

An experienced Microsoft Dynamics 365 Developer with 2+ years of expertise in designing and implementing CRM solutions using C# and.NET. Demonstrates strong capabilities in plugin development, system integrations, and business process automation across Sales and Customer Service modules, with proficiency in Power Platform and Agile delivery environments.

Experience areas

Microsoft Dynamics 365 DevelopmentCurrentC# and .NET ProgrammingCurrentPower Platform (Automate, Power Apps)CurrentPlugin and Custom Business LogicCurrentCRM System Integration (REST APIs)CurrentSales and Customer Service ConfigurationCurrentOmnichannel and Telephony WorkflowsCurrentAgile and DevOps PracticesCurrent

Work experience

Employer names withheld for privacy

Microsoft Dynamics 365 Developer / CRM Technical Specialist
- Developed and deployed custom plugins and business logic using C# and .NET frameworks
- Built and optimized Power Automate flows to support core CRM processes
- Implemented REST API integrations connecting Dynamics 365 with external systems
- Configured and maintained Sales and Customer Service modules including case management, SLAs, and queue management
- Contributed to telephony workflows and Omnichannel configurations supporting customer engagement
- Resolved production issues and delivered fixes within Agile sprint cycles

Skills

Dynamics 365Power PlatformPlugin DevelopmentC#.NETJavaScriptREST APIsAzureAzure DevOpsGitJiraAgile/ScrumDataverseWorkflowsBusiness RulesOmnichannel configurationCase ManagementSolution ManagementGitHub Copilot

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