Microsoft Dynamics 365 Commerce Technical Lead

Summary

An experienced IT professional with 4+ years of expertise supporting banking and enterprise systems in on-premises and cloud environments. Strong background in system administration, virtualization, cloud platforms, and identity [redacted], with proven technical leadership in diagnosing and resolving complex infrastructure and application issues within regulated sectors.

Experience areas

1. Microsoft Dynamics 365 Commerce Technical Lead

   • Led support team and served as primary escalation point for critical production issues
   • Diagnosed and resolved Store Commerce/POS, payment integration, device activation, and authentication issues
   • Administered Azure cloud infrastructure including virtual machines, SQL databases, networking, and security
   • Investigated and resolved data synchronization and batch processing issues across multiple platforms
   • Mentored support engineers and delivered technical training for continuous skill development

2. Microsoft Dynamics 365 Commerce Support Engineer

   • Provided technical support to customers across multiple regions on Store Commerce/POS and Modern POS platforms
   • Managed Azure environments including virtual machines, networking, SQL databases, and monitoring tools
   • Administered identity [redacted] and access controls across enterprise user base
   • Performed telemetry analysis and API troubleshooting using multiple diagnostic tools
   • Collaborated with product teams to resolve complex technical issues and root causes

3. IT Support and Cyber Security Officer

   • Delivered IT support services to 350+ staff across multiple countries in [redacted] and Europe
   • Administered cloud identity platforms and email security configurations
   • Managed security operations including identity protection, multi-factor authentication, and threat monitoring
   • Administered data warehouse environments and database systems
   • Configured and maintained firewalls, access points, switches, and mobile device [redacted] infrastructure

4. Network and System Administrator

   • Administered and optimized virtualization infrastructure for [redacted] performance and availability
   • Managed user accounts, permissions, and security policies across enterprise Active Directory
   • Conducted vulnerability assessments and implemented security improvement initiatives
   • Configured and maintained network equipment and multi-vendor firewall systems including [redacted]-availability clusters
   • Monitored disaster recovery replication and performed routine backup and restoration procedures

Skills