Microsoft Dynamics 365 CE Functional Consultant/Tester - Project Operations

Summary

An experienced Microsoft Dynamics 365 functional consultant with deep expertise in Customer Engagement and Finance & Operations implementation, testing, and solution design. Brings a strong technical foundation from Dynamics development work and demonstrates proficiency in requirements analysis, test strategy, and cross-functional stakeholder collaboration across Sales and Project Operations domains.

Experience areas

1. Microsoft Dynamics 365 CE Functional Consultant/Tester - Project Operations

   • Led functional testing across end-to-end, integration, and regression test cycles for Dynamics 365 CE and integrated systems
   • Performed functional analysis of business requirements and validated functional design deliverables
   • Ensured comprehensive functional coverage across Project Operations stream

2. Microsoft Dynamics 365 CE Functional Consultant - Sales & Project Operations

   • Developed test scripts and functional design documents using enterprise ALM tools
   • Customized security roles and fields; created data relationship diagrams
   • Investigated and resolved client issues; provided on-call support for critical production incidents
   • Supported integration functionality across distributed systems

3. Release Manager

   • Executed database refresh for production environment
   • Managed deployment of changes through enterprise cloud platform
   • Coordinated cross-functional teams for efficient release deployment

4. Microsoft Dynamics 365 Customer Engagement Consultant

   • Configured Customer Service applications with contact centre functionality
   • Developed low-code applications for internal business process monitoring
   • Supported proof-of-concept initiatives for multiple enterprise clients

5. Microsoft Dynamics 365 Finance and Operations Consultant

   • Gathered system requirements and documented technical specifications for functional design
   • Conducted testing to identify and validate bug fixes in system modifications
   • Managed modification deployments and created training documentation for team onboarding

6. Microsoft Dynamics 365 Customer Engagement Functional Consultant

   • Resolved defects and managed quality assurance testing for system customizations
   • Conducted daily health checks and post-deployment verification
   • Created deployment and release management documentation
   • Supported post-go-live process improvements and system deployments

7. Microsoft Dynamics AX 2012 Software Developer

   • Developed, debugged, and resolved X++ code for data fixes and bug resolution
   • Managed code extraction and deployment across multiple environments
   • Transitioned deployment processes to automated continuous integration approach
   • Facilitated data extraction and import operations

8. Transaction Processing Associate

   • Analyzed and interpreted transaction data while meeting quality and performance targets
   • Processed end-to-end claims transactions and resolved issues
   • Investigated and resolved client-reported claims issues

Skills