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Microsoft Dynamic 365 ERP Technical Support Engineer (NOAM)

Kigali City, [redacted] · 5.5 years experience

Open to opportunities

Summary

An experienced computer scientist and full-stack developer with expertise in enterprise ERP support, web development, and IT infrastructure. Demonstrates proficiency across web technologies including React, Laravel, and PHP, with strong experience in Microsoft Dynamics 365 Finance and Operations technical support and data analysis.

Experience areas

Microsoft Dynamics 365 ERP Technical SupportCurrentFull-Stack Web DevelopmentCurrentIT Infrastructure and Systems ManagementAPI Development and IntegrationCurrentData AnalysisGeographic Information Systems

Work experience

Employer names withheld for privacy

  1. Microsoft Dynamics 365 ERP Technical Support Engineer

    • Provided comprehensive technical support to enterprise clients using Microsoft Dynamics 365 Finance and Operations across multiple regions
    • Conducted in-depth analysis of software and data discrepancies to identify root causes and implement effective solutions
    • Maintained detailed technical knowledge base and case documentation to facilitate consistent problem-solving
    • Stayed current with platform features, updates, and best practices through regular training participation

  2. Information Technology Specialist

    • Developed and maintained features across a regional [redacted] platform web application
    • Built and optimized APIs, dashboards, and property listing tools to enhance platform functionality
    • Integrated third-party services including mapping and geographic information systems
    • Collaborated with product teams to improve user experience across multiple user personas

  3. IT Specialist

    • Troubleshot performance and user experience issues across web platforms
    • Designed website architecture and user interfaces using modern web development practices
    • Managed website hosting services and maintained IT systems infrastructure
    • Stayed current with programming language and web application development trends

  4. IT Technician & Full Stack Web Developer

    • Conducted network troubleshooting and system monitoring to ensure IT system stability
    • Developed monitoring tools to track system performance and reduce incidents and downtime
    • Provided technical documentation and reports to optimize IT processes

Skills

PHPWebsite BuildingGeographic Information Systems (GIS)ReactAngularLaravelData analystFull-stack web developerMicrosoft Dynamics 365 Finance and OperationsMySQLWordPress
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