Microsoft D365 F&O Functional Lead & Global ERP Support Lead

Summary

An experienced ERP solution architect with 21 years of comprehensive enterprise systems experience, including 19 years in the Gulf region. Specialized in designing and delivering end-to-end cloud-based ERP solutions across manufacturing, retail, oil & gas, hospitality, and supply chain sectors. Combines deep technical expertise in enterprise architecture, system integration, and data management with strong program leadership and business transformation acumen.

Experience areas

1. ERP Solution Architect & Global Support Lead

   • Architected end-to-end enterprise ERP solutions for multinational manufacturing operations across six countries, covering procurement, manufacturing, sales, and finance.
   • Designed integration architecture connecting core ERP with warehouse management, e-commerce, and third-party logistics platforms.
   • Led global support teams across multiple regions with 24/7 coverage, achieving 95%+ service level agreements through ITIL process optimization.
   • Managed comprehensive data migration strategies and led technical design reviews for customizations and system extensions.

2. Senior ERP Functional Consultant

   • Led global support operations for multinational manufacturing across three continents, managing integrations with third-party systems.
   • Designed and implemented business intelligence dashboards for executive reporting and KPI monitoring.
   • Reduced incident resolution time by 40% through process optimization and implemented 15+ major business enhancements without disruption.
   • Architected integration solution reducing manual data entry by 60% across inter-company transactions.

3. Senior ERP Functional Consultant / Project Manager

   • Successfully delivered three major enterprise ERP implementations covering integrated retail & manufacturing, hybrid finance systems, and educational institution financial management.
   • Designed end-to-end solutions spanning procurement, inventory management, retail operations, project accounting, and financial reporting.
   • Architected custom integrations using modern cloud services and REST APIs connecting multiple disparate systems.
   • Implemented business intelligence reporting suites for sales analytics, inventory management, and executive dashboards.

4. Senior ERP Consultant

   • Delivered full-cycle ERP implementation for Oil & Gas operations including project accounting, finance, and supply chain management.
   • Designed project-centric solution with work breakdown structure integration, project budgeting, and revenue recognition.
   • Implemented executive dashboards and custom reports for project profitability analysis.

5. Senior ERP Consultant

   • Led multi-country implementations across four countries with standardized enterprise processes and governance.
   • Architected integrated solution combining ERP, document management, and CRM platforms.
   • Managed master data governance, legacy system data migration, and third-party system integrations including point-of-sale and warehouse management platforms.

Skills