Microsoft D365 F&O Functional Lead & Global ERP Support Lead

Summary

An experienced enterprise resource planning solution architect with 21 years of global ERP implementation expertise, including 19 years in the Gulf region. Specialized in designing and delivering end-to-end Microsoft Dynamics 365 Finance & Operations solutions across manufacturing, retail, oil & gas, hospitality, and supply chain sectors. Demonstrated leadership in technical architecture, system integration, and managing global implementation teams.

Experience areas

1. Microsoft D365 F&O Functional Lead & Global ERP Support Lead

   • Architected end-to-end D365 F&O solutions for global manufacturing operations across multiple countries
   • Designed integration architecture connecting D365 F&O with warehouse management systems, e-commerce platforms, and third-party logistics providers
   • Led global support teams providing 24/7 coverage and implemented ITIL framework for service management
   • Drove process re-engineering initiatives using Six Sigma methodologies for financial operations and manufacturing optimization

2. Microsoft D365 F&O Senior Functional Consultant

   • Led global support operations for multinational manufacturing company across three continents
   • Reduced incident resolution time by 40% through ITIL process optimization
   • Successfully implemented 15+ major enhancements without business disruption
   • Architected integration solution reducing manual data entry by 60%

3. Senior ERP Functional Consultant / Project Manager

   • Successfully delivered multiple D365 F&O implementations for retail, manufacturing, and hospitality clients
   • Designed integrated retail and manufacturing solutions covering procurement, manufacturing, sales, and finance
   • Designed hybrid ERP solution integrating multiple enterprise systems for construction materials distribution
   • Implemented budget control mechanisms and multi-dimensional financial reporting for education sector

4. Senior ERP Consultant

   • Delivered full-cycle ERP implementation for oil and gas EPCI operations including project accounting and supply chain management
   • Designed project-centric ERP solution with work breakdown structure integration and project budgeting
   • Implemented executive dashboards and custom reports for project profitability analysis

5. Senior ERP Consultant

   • Architected enterprise-wide ERP solution with document workflow management and customer relationship management integration
   • Led multi-country implementations across Southeast Asia and Middle East with standardized processes
   • Executed master data management and legacy system data migration with third-party integrations

Skills