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Digital Transformation & ERP Regional Support Officer

Amman, [redacted] · 16 years experience

Open to opportunities

Summary

Senior ERP Consultant with 15+ years of enterprise ERP consulting and digital transformation experience. Over 6 years of hands-on Microsoft Dynamics NAV functional consulting delivering 20+ successful ERP projects across Finance, Supply Chain, Manufacturing, Procurement, Warehouse Management, Inventory and CRM. Progressed into a global ERP leadership role leading enterprise process governance, Oracle JD Edwards regional support across 25 countries, international ERP deployments, and product ownership for a Logistics platform serving 7,000+ users. Currently pursuing Microsoft Dynamics 365 Business Central Functional Consultant (MB-800) certification while expanding expertise in Microsoft Copilot, AI capabilities within Business Central, and Microsoft Power

Experience areas

ERP Consulting & Digital TransformationCurrentEnterprise Process GovernanceCurrentSupply Chain & LogisticsCurrentFinance & ProcurementCurrentManufacturing & Warehouse ManagementCurrentBusiness Analysis & Solution DesignCurrentMulti-platform ERP SystemsMicrosoft Dynamics NAV, Epicor ERP, Infor M3, SAP Business one and JD Edwards EnterpriseOneCurrent

Work experience

Employer names withheld for privacy

  1. Digital Transformation & ERP Regional Support Officer

    [redacted]
    • Led ERP governance and business process standardization across 25 countries
    • Managed solution design, testing, and deployment for enterprise transformation initiatives with 97% SLA achievement
    • Served as Global Product Owner for logistics platform supporting 7,000+ users worldwide
    • Delivered 6+ international ERP deployments and trained 1,000+ users across regional operations

  2. ERP Functional Consultant

    [redacted]
    • Delivered 20+ enterprise ERP projects across finance, supply chain, and manufacturing domains
    • Architected and implemented end-to-end business solutions from requirements through post-go-live support
    • Collaborated with stakeholders to develop business intelligence frameworks and KPIs enabling data-driven decision-making
    • Worked across multiple ERP platforms to support operational efficiency and best practice implementation

  3. Microsoft Dynamics NAV Functional Expertise 6+ Years

    [redacted]
    • Delivered end-to-end Microsoft Dynamics NAV implementations.
    • • Requirements gathering, Fit-Gap Analysis, FRD, FSD, Solution Blueprint.
    • • Configuration, testing, UAT, Go-Live and post Go-Live support.
    • • Functional consulting across Financials, Supply Chain, Manufacturing, CRM and Inventory.
    • • Customer workshops, user training and pre-sales demonstrations.
    • • Experience with C/SIDE, SQL Server, data migration and customization support

Skills

ERP Consulting & Digital TransformationMicrosoft Dynamics NAV Functional ConsultingMicrosoft Dynamics 365 Business CentralOracle JD Edwards EnterpriseOneFinanceSupply ChainManufacturingProcurementWarehouse ManagementInventoryCRMBusiness AnalysisFit-Gap AnalysisSolution DesignC/SIDESQL ServerSAP Business OneEpicor ERPInfor M3Microsoft CopilotMicrosoft Power
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