D365 Solution Architect / Senior CRM Consultant

Summary

An experienced Senior CRM Consultant and Solution Architect with 13+ years of expertise in designing, implementing, and supporting enterprise-scale Microsoft Dynamics 365 solutions. Proven track record across Telecom, Banking, Healthcare, Manufacturing, and Insurance sectors, with deep specialization in Sales, Field Service, Marketing, and Service modules, complemented by strong Azure, Power Platform, and data migration capabilities.

Experience areas

1. D365 Solution Architect / Senior CRM Consultant

   • Led end-to-end Dynamics 365 Sales and Service integration with document management platform, automating folder creation and permission workflows
   • Designed role-based security and access for field technicians, service managers, and back-office users
   • Supported UAT, production deployment, and zero-downtime post-go-live operations

2. D365 Solution Architect / Senior CRM Consultant

   • Designed and enhanced enterprise-grade CRM architecture supporting sales, marketing, and contract management for a banking sector client
   • Developed TypeScript-based plugins, custom workflows, and code activities for high-performance operations
   • Built Azure Functions and automated flows enabling event-driven asynchronous processing
   • Delivered customer-facing CRM portals using out-of-box capabilities and custom front-end code

3. Senior CRM Consultant

   • Architected scalable Dynamics 365 enterprise solutions for sales, marketing, and contract management in telecom sector
   • Developed TypeScript plugins, Azure Functions, and Power Automate flows for event-driven processing
   • Delivered customer portals and supported production systems with minimal downtime

4. Data Migration Specialist / Project Lead

   • Led high-volume data migration between CRM systems using SSIS and third-party ETL tools
   • Designed high-throughput, performance-optimized migration pipelines without intermediate staging databases
   • Coordinated execution and stakeholder communication during production cutover

5. Data Migration Specialist

   • Migrated enterprise data between major CRM platforms using SSIS, SQL scripts, and ETL tools
   • Developed automated incremental load processes with delta logic
   • Ensured data integrity and minimized downtime during production migration

6. Senior CRM Developer

   • Implemented secure integration between risk management systems and Dynamics 365 CRM
   • Developed plugins, workflows, JavaScript customizations, and automated reporting templates
   • Optimized multi-user concurrent access scenarios and reduced process turnaround time

7. Senior CRM Developer

   • Implemented Dynamics CRM for lead management, opportunity tracking, sales forecasting, and reporting
   • Performed extensive CRM customization, configuration, and workflow automation
   • Enhanced usability and productivity through ribbon and toolbox customizations

8. CRM Developer

   • Developed call-center CRM solution supporting appointment management and customer interactions
   • Built custom reports and provided production support with rapid issue resolution
   • Conducted unit testing and quality assurance activities

9. CRM Developer

   • Implemented global cloud-based Dynamics CRM solution integrated with marketing automation platform
   • Supported marketing automation, tracking, and communication workflows
   • Provided end-user and production support

10. Support Executive

    • Supported CRM-based marketing operations platform with L2/L3 production support
    • Created HTML email templates and inbound forms
    • Extracted and analyzed data from databases for reporting and insights

Skills