D365 Solution Architect / Senior CRM Consultant

Summary

An experienced Senior CRM Consultant with 13+ years of expertise in designing, implementing, and supporting enterprise-scale Microsoft Dynamics 365 solutions. Demonstrates deep proficiency across Dynamics 365 Sales, Field Service, Marketing, and Service modules, complemented by strong capabilities in Dataverse, Power Platform, and Azure-based integrations. Proven track record delivering high-throughput, customer-facing systems across Telecom, Banking, Healthcare, Manufacturing, and Insurance sectors, with particular strength in data migration, system integration, performance optimization, and production support.

Experience areas

1. D365 Solution Architect / Senior CRM Consultant

   • Led end-to-end implementation of Dynamics 365 Sales/Service integration with document management platform, designing role-based security for dispatchers, technicians, service managers, and back-office users
   • Designed and developed automated flows to dynamically create folder structures and manage security permissions aligned with CRM access controls
   • Supported UAT, production deployment, and post-go-live support across enterprise-scale systems

2. D365 Solution Architect / Senior CRM Consultant

   • Designed and enhanced scalable, enterprise-grade Dynamics 365 CRM architecture supporting sales, marketing, and contract management in banking sector
   • Developed TypeScript-based plugins, workflows, and custom code activities ensuring high performance and reliability
   • Built Azure Functions and Power Automate flows to enable event-driven and asynchronous processing; delivered customer-facing CRM portals using custom HTML, CSS, and JavaScript
   • Supported production systems with minimal downtime and ensured SLA compliance

3. Senior CRM Consultant

   • Designed and enhanced scalable, enterprise-grade Dynamics 365 CRM architecture supporting sales, marketing, and contract management
   • Developed TypeScript-based plugins, workflows, and custom code activities for performance and reliability
   • Built Azure Functions and Power Automate flows for event-driven processing; delivered customer-facing CRM portals with custom frontend code

4. Data Migration Specialist / Project Lead

   • Led end-to-end high-volume data migration between CRM systems using SSIS and industry migration tools
   • Designed high-throughput, performance-optimized migration pipelines without intermediate staging databases; implemented delta loads and automated SQL Server jobs
   • Performed data reconciliation, validation, and issue resolution during production cutover; coordinated execution and stakeholder communication

5. Data Migration Specialist

   • Migrated enterprise data between cloud and on-premise CRM systems using industry-standard migration tools
   • Developed SSIS packages, SQL scripts, and stored procedures; automated incremental loads ensuring data integrity
   • Optimized migration performance to support large datasets with minimal downtime

6. Senior CRM Developer

   • Implemented secure integration between risk management systems and Dynamics 365 CRM
   • Developed plugins, workflows, JavaScript customizations, and Word templates reducing overall process turnaround time
   • Supported multi-user concurrent access scenarios with performance optimization considerations

7. Senior CRM Developer

   • Implemented Dynamics CRM for Lead Management, Opportunity Tracking, Sales Forecasting, and Reporting
   • Performed extensive CRM customization, configuration, and automation using configuration and development tools
   • Enhanced usability and productivity through configuration workbenches

8. CRM Developer

   • Developed call-center CRM solution supporting appointment management and customer interactions
   • Built custom reports and handled production support; conducted unit testing and issue resolution

9. CRM Developer

   • Implemented global cloud-based Dynamics CRM solution integrated with marketing automation platform
   • Supported marketing automation, tracking, and communication workflows
   • Provided end-user, production support, and system enhancements

10. Support Executive

    • Supported CRM-based marketing operations platform; created HTML email templates and inbound forms
    • Extracted data from SQL Server for analytics and reporting
    • Provided L2/L3 production support ensuring system availability and performance

Skills