D365 Project Operations & CE Functional Consultant

Summary

A skilled D365 Project Operations and Customer Engagement consultant with nine years of experience serving professional services and IT consultancy clients. Proficient in end-to-end project lifecycle configuration — from opportunity and quoting through to time, expense, and revenue recognition — and experienced in integrating Project Operations with D365 Finance for unified project accounting.

Experience areas

1. D365 Project Operations Consultant

   2021 – Present
   • Delivered a full D365 Project Operations implementation for a 500-person management consultancy, replacing three disconnected tools for CRM, resource scheduling, and time capture.
   • Configured automated revenue recognition rules across six billing types (fixed price, T&M, milestone, retainer), reducing monthly revenue close effort by 35%.
   • Designed a resource management capability supporting 120 billable consultants, improving bench utilisation visibility and lifting billable hours tracking accuracy to 97%.

2. D365 CE & PSA Consultant

   2018 – 2021
   • Implemented D365 Project Service Automation (predecessor to Project Operations) for two IT services clients with combined project portfolios exceeding €30 m.
   • Built a Power BI project performance dashboard pulling live data from D365 PSA, adopted by portfolio directors as the primary governance tool.
   • Facilitated blueprint workshops across eight business units, producing a standardised process model subsequently reused on two further client engagements.

Skills

Certifications

• MB-210: Microsoft Dynamics 365 Sales Functional Consultant Associate
• PL-200: Microsoft Power Platform Functional Consultant Associate