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D365 ERP Functional Analyst

San Diego, CA · 10 years experience

Open to opportunities

Summary

An experienced ERP functional analyst with 5+ years in Microsoft Dynamics 365 implementation and support, specialising in warehousing, planning, and financial modules. Military veteran with a Bachelor of Science in Management Information Systems, demonstrating expertise in full-cycle ERP implementations, end-user training, and system optimisation. Currently expanding technical capabilities in Power BI and SQL.

Experience areas

ERP Implementation & SupportCurrentMicrosoft Dynamics 365 F&OCurrentSupply Chain & Warehouse ManagementCurrentFinancial OperationsCurrentData Analysis & Business IntelligenceCurrentBusiness Process MappingTechnical Support & Customer Service

Work experience

Employer names withheld for privacy

  1. D365 ERP Functional Analyst

    • Led full-cycle ERP implementation including planning, data migration, testing, training, and deployment
    • Increased warehouse inventory accuracy to 98% and reduced operational inefficiencies by 90%
    • Conducted end-user training for 50+ employees across multiple departments
    • Developed KPIs and dashboards for business analytics
    • Managed system enhancements and resolved IT tickets with 100% user satisfaction

  2. Customer Service Agent – Tier 2 Technical Support

    • Resolved 95% of troubleshooting issues on first contact
    • Maintained customer satisfaction rating above 90%
    • Reduced repeat callbacks by 18% through effective issue resolution
    • Ranked among top performers in ticket handling efficiency

  3. Petroleum Supply Specialist

    • Active Duty military service with supply chain management responsibilities

Skills

Microsoft Dynamics 365 F&OERPSalesforceShopifyData AnalysisPower BIDAXPower QuerySQLMicrosoft OfficeAzureSupply ChainWarehouse ManagementFinanceProject ManagementImplementation Life CycleBusiness Process MappingCustomer ServiceTech Support
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