D365 ERP Functional Analyst

Summary

An experienced ERP functional analyst and military veteran with 5 years of expertise in Microsoft Dynamics 365 implementation and operations. Demonstrates strong proficiency across warehousing, supply chain, planning, and finance modules, with growing capabilities in data analytics and business intelligence tools. Known for driving operational efficiency, user adoption, and cross-functional collaboration.

Experience areas

1. D365 ERP Functional Analyst

   • Led full-cycle ERP implementation spanning planning, design, data migration, testing, training, and deployment
   • Achieved 98% warehouse inventory accuracy and reduced operational inefficiencies by 90%
   • Developed 100+ standard operating procedures and training materials for cross-departmental use
   • Created Power BI dashboards using DAX and Power Query, reducing manual reporting by 50%
   • Trained 50+ employees across multiple departments on system functionality
   • Managed order management platform with 99.9% accuracy in daily operations

2. Customer Service Agent Tier 2 Tech Support

   • Resolved 95% of troubleshooting tickets on first contact with user satisfaction above 90%
   • Ranked among top performers for ticket handling efficiency
   • Reduced repeat calls for the same issue by 18%
   • Provided technical guidance on application and web interface navigation
   • Deescalated high-stress customer situations through effective communication

3. Petroleum Supply Specialist

   • Active duty military service with supply chain and logistics responsibilities

Skills