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D365 CE Technical Consultant

Noida · 2.2 years experience

Open to opportunities

Summary

An experienced Dynamics 365 Customer Engagement technical consultant with approximately 2.3 years of hands-on expertise in designing, customizing, and deploying CRM solutions. Proficient in extending platforms using C#, JavaScript, Power Automate, and Azure Functions, with strong capabilities in API integrations, cloud migration, and process automation. Skilled in full-stack development with React.js and Node.js for modern web application integration.

Experience areas

Dynamics 365 Customer Engagement customizationC# plugin development and .NETPower Automate and workflow automationAzure Functions and cloud integrationREST API and OAuth 2.0 integrationFull-stack web development (React.js, Node.js)CRM migration and on-premise to cloud transitionModel-driven apps and Power Apps

Work experience

Employer names withheld for privacy

  1. Dynamics 365 CE Technical Consultant

    • Customized Sales Hub to streamline lead-to-invoice process with custom entities for opportunity, quote, order, and invoice modules
    • Developed Azure Functions to migrate on-premise console applications to cloud with real-time data synchronization using OAuth 2.0 and REST APIs
    • Supported CRM migration project from on-premise to cloud by re-registering plugins, updating endpoints, and configuring Azure Functions
    • Implemented custom JavaScript logic and Power Automate flows for event notifications and Outlook calendar integration
    • Created and modified model-driven apps for healthcare CRM use cases with scheduling, form logic, and automated alerts
    • Automated recurring CRM operations, saving approximately 40+ hours per month for internal users

  2. Dynamics 365 CE Technical Trainee

    • Completed hands-on training in Dynamics 365 Customer Engagement modules including Sales, Service, and customization
    • Assisted in functional test case documentation and requirement understanding
    • Contributed to live project enhancements involving modal class modifications, CRM form updates, and third-party API integration

Skills

Dynamics 365 CEPower AppsPower AutomateC#.NETJavaScriptReact JSExpress JSNode JSREST APIWeb APIOAuthAzure FunctionsPluginsPower PagesDataverseModel-Driven AppsCustom WorkflowsFetch XMLSSISSSRS Reporting ServicesVisual StudioVS CodePostmanXrmToolBoxAzure DevOps
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