CRM Developer

Summary

An experienced CRM developer with 4+ years of enterprise platform expertise spanning Sales, Customer Service, and Finance domains. Specializes in Model-Driven Apps, Dataverse, Azure integrations, and AI-driven automation using Copilot Studio. Proven track record reducing production incidents, automating workflows, and implementing governance frameworks for global organizations.

Experience areas

1. CRM Developer

   • Designed and deployed agentic Copilot workflows with secure AI governance frameworks
   • Refactored server-side transaction extensions reducing latency by 25%
   • Streamlined integration message routing reducing synchronization faults by 30%
   • Engineered custom client-side form logic and Model-Driven Apps reducing manual CRM handling
   • Automated approvals and notifications workflows saving 12 hours per week

2. Dynamics 365 CRM Developer Analyst

   • Delivered scalable Dynamics 365 and Dataverse solutions for global stakeholders
   • Optimized performance by tuning slow-running queries and stabilizing Azure Logic Apps integrations, reducing production sync incidents
   • Led enterprise migration from Classic to Modern Interface reducing support tickets by 35%
   • Implemented Power Platform ALM reducing deployment failures by 30%
   • Enforced governance using data loss prevention policies and security role configuration

3. Dynamics 365 Developer Associate

   • Architected end-to-end integrations between core CRM and Finance & Operations platforms using Azure services
   • Implemented Business Process Flows and custom plugins reducing regression defects by 25%
   • Developed and exposed custom APIs and connectors for cross-system communication
   • Configured financial data flows for Cost Center and Profit Center management
   • Collaborated with finance stakeholders to ensure data integrity across enterprise reporting cycles

Skills