CRM Developer

Summary

An experienced CRM developer with over 4 years of enterprise platform specialization across sales, customer service, and finance domains. Expert in Model-Driven Apps, Dataverse, Azure integrations, and AI-driven automation using Copilot Studio. Proven track record delivering scalable low-code solutions, reducing production incidents, and automating manual workflows for global organizations.

Experience areas

1. CRM Developer

   • Designed and deployed end-to-end Power Platform solution releases with cross-functional teams
   • Engineered AI-driven Copilot Studio chatbots with secure, agentic workflows for autonomous process automation
   • Refactored server-side extensions and streamlined integration routing to improve system performance
   • Built Azure integrations and custom form logic for scalable, enterprise-grade solutions
   • Established AI governance frameworks for secure and compliant generative AI implementation

2. Dynamics 365 CRM Developer Analyst

   • Delivered scalable Dynamics 365 and Dataverse solutions with automated CI/CD pipelines
   • Led migration from Classic to Unified Client Interface across enterprise deployments
   • Stabilized Azure Logic Apps integrations and tuned Dynamics 365 performance
   • Implemented Power Platform Application Lifecycle Management governance policies
   • Built SSRS and Power BI reports to enhance business intelligence and data visibility

3. Dynamics 365 Developer Associate

   • Architected end-to-end integrations between Dynamics 365 and Finance & Operations modules using Azure technologies
   • Implemented Business Process Flows and plugins to enforce financial data integrity
   • Developed custom APIs and connectors for seamless cross-platform data flows
   • Configured Finance & Operations data synchronization with real-time visibility requirements
   • Collaborated with stakeholders to translate complex business requirements into technical designs

Skills