Applications Manager & IT Project Management Lead

Summary

An experienced senior ERP project manager specialising in enterprise resource planning implementations, particularly in manufacturing and supply chain management. Demonstrates expertise in leading complex, multi-year programmes with substantial budgets, managing cross-functional teams, and delivering on-time, on-budget execution of high-value systems across multiple business units.

Experience areas

1. Applications Manager & IT Project Management Lead

   • Led two parallel D365 F&O implementations delivering gold template designs across multiple business units and manufacturing sites with a total budget of $20 million
   • Hired, trained, and mentored teams including a Solution Architect, 4 Business Analysts, 4 Internal Developers, and up to 12 External Consultants; managed 2 Project Managers within IT
   • Oversaw accountability of 60+ subject matter experts across supply chain, finance, manufacturing, and sales workstreams, indirectly responsible for delivery of 8,800+ development hours
   • Delivered advanced manufacturing features including Production Floor Execution, Master Planning, Warehouse Mobile App, Product Costing, and Statistical Process Control for both discrete and process manufacturing business units

2. ERP Project Manager

   • Drove 3 full development lifecycle project schedules for legacy system implementations supporting 2 acquired plants prior to major ERP launch
   • Led enterprise-wide Agile and IT project management best practices initiative resulting in 54% increase in project throughput
   • Implemented, trained, and coached 34 global IT team members on Azure DevOps and project management frameworks
   • Established Development Release Communication process that reduced annual incidents by 85% and improved average feature delivery from 4.5 to 7 per sprint

3. Project Manager – Implementation Partner

   • Accountable for multi-site, multi-year D365 implementation with annual revenues averaging $2.15 million
   • Scheduled and delivered 3,020 hours of development, unit testing, and demos creating 33 features in D365 F&O
   • Created executive-level weekly status reports outlining project progression, risks, budget management, and actionable mitigations
   • Integrated PowerBI with MS Project Web App for real-time analysis of project resource allocation and implemented multiple DevOps environments

4. Project Manager-II

   • Individually accountable for PMO consulting accounts with annual revenues averaging $1.25 million
   • Led and coached project team subject matter experts to deliver top-tier results in requirements analysis and user acceptance testing
   • Negotiated pricing, payment terms, and project-specific details with vendors for contract delivery
   • Presented customer online portal to potential customers to support sales closure

5. Project Manager

   • Managed innovation project to integrate a Microsoft application, enterprise CRM system, and customer-facing portal
   • Led modernisation initiative to implement 360-degree imaging for field surveys using HTML code for enhanced customer experience
   • Managed CRM system maintenance and optimisation projects to maximise user adoption and system value

6. Assistant Project Manager

   • Monitored project functions to identify and resolve customer service issues; built technical process mapping to develop scopes of work for client approval
   • Executed user acceptance testing, tracked testing issues, and reported defects during major enterprise system migration
   • Advised on requirements across multiple business functions during system implementation and helped migrate organisation from multiple spreadsheets to centralised systems

7. Materials Planning Analyst

   • Managed inventory optimisation project delivering $325,600 in cost savings using ABC analysis to identify purchasing process refinement opportunities
   • Optimised order quantities, safety stocks, and system parameters using MRP systems to meet demand requirements
   • Utilised enterprise resource planning systems to schedule daily production and coordinate international transactions with subsidiaries

Skills