Sales Support Specialist

Sales Support Specialist

About the Role

The Sales Support Specialist plays a key role in managing customer accounts, supporting sales initiatives, and driving operational excellence while serving as a trusted partner to both internal teams and customers. Join a collaborative team in the outdoor industry that is passionate about helping people get outside and create lasting outdoor experiences!

The Sales Support Specialist is responsible for delivering an exceptional customer experience by ensuring accurate and timely execution of the sales orderbook for a range of customers including high volume and specialized accounts. This position will also own the placement of forecasts, item set-ups, other day-to-day and seasonal operational duties to support the overall success of the business.

Essential Duties and Responsibilities

• Partner with the sales team on assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manage orders and assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Provide insightful and strategic orderbook reporting.
• Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Proactively communicate with the sales team and other critical cross functional partners on going customer and planning initiatives.
• Process order confirmations and provide proforma invoices.
• Support customer program sheet creation and ensure accurate pricing in ERP system through price groups.
• Assist Sales Support Manager with Item Set Ups in retailer portals.
• Enter and process RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.
• Act as a subject matter expert and participate in department process improvement which includes and is not limited to technical enhancements.

Qualifications and Skills

• Bachelor's degree
• 3-4 years' experience in Customer, Sales, or Dealer Service. Preferably in a consumer product, retail or dealer-based environment.
• Marketing & Sales experience desirable.
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross-functional groups.
• Proven record of setting high expectations and achieving commitments.
• Track record as a top performer; earns the respect of customers and peers.
• Works in the best interests of all — within and across functions, levels. When something is broken, regardless of responsibility, take the action needed to fix it.
• Does what can and should be done right now as quickly and effectively as possible.
• Takes reasonable and well thought through risks. If mistakes occur initially, learn from them to increase future success. Takes initiative and isn't afraid to take untested or new approaches and actions.
• Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
• Strategic thinker with the ability to methodically identify key sales and orderbook milestones for long term customer health & success.
• Excellent organizational skills.
• Exceptional attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem-solving skills.
• Strong presentation skills.
• Strong product knowledge.
• Basic understanding of Exxel Outdoors and Customer P&L's desirable.
• Good oral and written communication skills.
• Proficient in Excel. Understanding of MS NAV/MS Business Central a plus.

Work Environment

A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility in Broomfield, Colorado. Team members share a common desk area. The Sales Support area faces west and looks out on open space and the Flatirons. The facility houses approximately 40 employees and includes multiple quiet telephone booths, a large outside patio, and a large employee breakroom.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• 3 Medical Plans, Dental, Vision, and Life Insurance
• Programs for additional life insurance for self, spouse and family
• Critical illness insurance
• Short-term disability
• Pet insurance
• 60% off MSRP on all company websites
• Discount programs from outdoor industry companies through Pro-Deals
• $200 annual allowance to buy any company product
• Dogs allowed in corporate office 2 days per week
• Flexible Work Schedule options after 30 days (including one work from home day, 4 10-hour days with Fridays off, or 9 9-hour days, dependent on role)
• Minimum 80 hours vacation and 7 days sick leave for full-time employees (prorated for part-time employees and based on start date)
• Open work environment with telephone booths for privacy
• Expansive employee breakroom with views of the Flatirons

Compensation

Salary range for this position is $24–26 an hour, based on education and prior experience.

Other Information

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.