Sales Administrator

ABOUT US

Claffey Pools is one of North Texas' premier custom pool and outdoor living builders, creating award-winning backyard environments for over 35 years. We are seeking a highly organized and customer-focused Sales Support Administrator to join our growing team and support our Design Consultants throughout the sales process.

POSITION SUMMARY

The Sales Support Administrator plays a critical role in supporting our sales team and delivering an exceptional customer experience. This position serves as a liaison between customers, Design Consultants, and internal departments while ensuring the sales process runs smoothly from initial inquiry through project handoff.

ESSENTIAL RESPONSIBILITIES

• Answer incoming customer inquiries via phone, email, and online communication platforms.
• Schedule appointments and maintain Design Consultant calendars.
• Create and maintain customer files and sales documentation.
• Enter and update customer information in Microsoft Dynamics Business Central.
• Assist Design Consultants with appointment coordination, follow-up activities, and customer communications.
• Support the sales process by preparing project documentation and sales packets.
• Track and monitor incomplete sales files to ensure timely completion.
• Welcome and assist walk-in customers.
• Coordinate customer pool tours and project showcases.
• Process sold project documentation and customer correspondence.
• Provide backup reception coverage as needed.
• Maintain organized records and assist with general office administration.

QUALIFICATIONS

• 2+ years of administrative, sales support, customer service, or office coordination experience preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite.
• Experience with Microsoft Dynamics Business Central, CRM systems, or ERP software is a plus.
• Professional, positive, and customer-focused attitude.
• Ability to work effectively in a fast-paced environment.

WHAT WE'RE LOOKING FOR

• Detail-oriented and highly organized.
• Strong sense of urgency and follow-through.
• Team player with a willingness to assist wherever needed.
• Excellent customer service and relationship-building skills.
• Dependable, punctual, and proactive.

SCHEDULE

• Monday – Friday, 8:00 AM – 5:00 PM
• One Saturday per month required (April–August, 9:00 AM – 1:00 PM)

WHY CLAFFEY POOLS?

Join a respected industry leader known for exceptional craftsmanship, innovative design, and a commitment to customer satisfaction. You'll work alongside a talented team in a collaborative environment where your contributions directly support the success of our customers and sales team.