IT Technician

About SMARDT

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

About the Role

Reporting to the Group IT Director - Infrastructure & Security, the IT Technician is responsible for maintaining and supporting the organizations local and regional technological infrastructure, troubleshooting hardware and software issues, assisting in system maintenance and upgrades, and offering user support and training. The role involves collaborating with internal teams and ensuring the efficient operation of hardware, software, and networks.

Responsibilities

• Provide technical support for hardware, software, and network issues
• Utilize the Manage Engine suite of tools to monitor, manage, and maintain IT infrastructure
• Document and maintain accurate records of IT support activities and resolutions
• Participate in on-call rotation and provide after-hours support as needed
• Provide training and guidance to end-users on IT-related topics
• Respond promptly to IT queries and issues
• Assist in installation, configuration, and maintenance of IT equipment
• Possibly participate in local Business improvement meetings to report and synchronize systems enhancements requirements to the Global IT team
• Conduct routine checks to ensure secure and efficient system operation
• Work with the global IT team to resolve complex issues and contribute to projects
• Other duties as required

What You'll Bring

Skills and Competencies:

• Demonstrated experience working with operating systems, hardware troubleshooting, software applications, and networking
• Proven track record in providing technical support and troubleshooting IT issues efficiently and effectively
• Experience in assisting with the installation, configuration, and maintenance of IT equipment and systems
• Experience with Windows operating systems
• Familiarity with network protocols, hardware, and software
• Familiarity with Business Central or SAP business processes is considered a plus

Education and Experience:

• Degree or diploma in IT or a related field

What We Offer

• Competitive salary
• 100% employer-paid medical and dental benefits
• Retirement savings plan with employer contributions up to 6%
• Dynamic team within a high-growth company
• Company events and team-building activities
• Ongoing training and professional development opportunities

Additional Information

Candidates will be required to undergo a background and reference check prior to hiring.

Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.

Equal Employment Opportunity

SMARDT is a proud equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from individuals of all backgrounds, including but not limited to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, immigration status, or any other characteristic protected by law.