IT Manager - India

Roles and Responsibilities:

Lead IT infrastructure operations including End User Computing, servers, networking, and IT Helpdesk across the region. Drive adoption of AI tools (Microsoft Copilot, Claude, NotebookLM, etc.) and automation initiatives to streamline IT and business operations. Manage and optimize ITSM platform (ServiceNow) to ensure SLA-driven, high-quality IT service delivery. Monitor, track, and drive strategic IT initiatives and update project status to senior business leaders. Develop and publish IT performance reports, dashboards, and KPIs for leadership visibility. Implement and enforce data security, network security, and Disaster Recovery (DR) policies across the region. Manage relationships with IT vendors, including contract negotiations, SLA monitoring, and performance reviews. Lead, mentor, and develop local IT teams to build regional capability and self-sufficiency. Collaborate with business leaders and stakeholders across India and the Middle East to identify gaps in processes and propose technology-driven improvements. Present business cases and IT roadmaps to senior leaders and steering committees for approvals. Work with internal and external auditors on compliance requirements related to IT and business processes. Support ERP transformation initiatives and participate in IT budgeting. Travel to offices across India and the Middle East as required.

Candidate Requirement:

Overall Experience:

12+ years of relevant experience in IT management and leadership roles. Strong knowledge of IT Infrastructure, End User Computing, Networking, and Applications. Hands-on experience with AI tools, Automation, Helpdesk, and ITSM (ServiceNow). Strong exposure to working with senior business leaders and presenting business cases and status updates. Good people/team management experience. Strong understanding of data security, DR, network security, and vendor management. Good understanding of business processes in manufacturing environments.

Required Skills:

Strong communication skills with demonstrated ability to interact with business leaders across India and Middle East. Experience in leading and mentoring IT teams. Expertise in IT budgeting and cost management. Solid project management experience with ability to drive cross-functional IT initiatives.

Good to Have:

Exposure to ERP systems (SAP, Navision / Business Central, Oracle, etc.). Knowledge of web or application development processes. Exposure to order management, supply chain, or manufacturing processes and technology systems. Relevant certifications such as ITIL, PMP, CISM, or Microsoft certifications.