Business Process & Systems Lead

About the Role

The Business Process & Systems Lead takes a strategic step back to map how processes actually run across the organization, challenge whether they should run that way, and translate that into a clear view of what systems and ways of working need to change. You will report to the VP of IT, sitting within IT but working across the entire business as a bridge between the business and technical teams.

Responsibilities

• Own how business processes and systems come together across the organization, acting as the bridge between the business and IT

• Lead an initial structured audit of current state — mapping core end-to-end processes across the whole organization, including Sales, Service, Supply, and Order & Delivery — and deliver a prioritized view of where the biggest gaps and wins are

• Partner with stakeholders across the business to continuously map, rethink, and improve how we work

• Facilitate the conversations that surface the real problems, not just the symptoms people bring to IT

• Work nimbly using Miro and similar tools rather than heavy methodology

• Challenge before building — ask whether the right answer is a system change at all, or whether the process itself needs to be reworked first

• Push back constructively on requests that don't hold up to scrutiny, and make that pushback land well

• Drive change beyond IT — initiate and mobilize stakeholders across the business to own their part of the improvements, ensuring development happens wherever it needs to, not just within IT

• Work closely with the IT team, leaning on their deep system expertise while bringing a solid baseline understanding of business systems yourself

• Surface when a request might duplicate or conflict with what existing platforms (Salesforce, Business Central, Arena, Fabric and Power BI) already do, and flag it for IT to assess — rather than designing the solution yourself

• Frame business problems clearly enough that IT and other teams can take them forward into solution design and delivery

• Ensure IT's roadmap reflects what will actually move the needle for the business, not just what's loudest or most recent

• Own change adoption — bring people along, build buy-in, and make sure improvements actually land and stick

• Maintain a living view of the process and systems landscape so decisions are made with the full picture in mind

Required Experience

• Several years of experience in business analysis, process improvement, or a similar systems-meets-business role

• A solid baseline understanding of CRM and ERP platforms (exposure to Salesforce and Business Central a plus), and the ability to quickly grasp what business systems can and can't realistically do when working with technical colleagues

• Comfortable stopping at the problem definition — you don't need to be a solution architect, and you trust IT and the business to design the how once you've framed the what

• A facilitator at heart — you can run a workshop with Sales in the morning and Supply in the afternoon, and both will feel heard

• Comfortable pushing back. You will often be the person saying "let's not build that yet" — and making it land well

• Able to mobilize stakeholders outside of IT — you can get people across the business to own and drive their part of a change, not just wait for IT to deliver

• Structured thinker who can hold the big picture while still going deep on the details

• Pragmatic about methodology — you use the lightest tool that gets the job done

• Excellent communicator across technical and non-technical audiences

Nice to Have

• Experience with Arena or other PIM tools

• Familiarity with Fabric, Power BI, or other data platforms

• Exposure to change management frameworks

What's in It for You

We offer a challenging position in an open, friendly, international environment where we help each other to develop and create value. Your work and mind-set will have a true impact on Polarium's future success. Every day we encourage you to excel as we think big for a smarter and more sustainable future.

We believe an inclusive work environment is what will boost our employees' success. An open mindset is what charges our innovation and creativity. We believe that there's always one more thing to learn, one new thing to invent, and one more product to develop to make energy systems around the world greener and more efficient.

About Polarium

We've enabled endless energy since 2015. Our frontier tech in energy storage systems has reached all over the world and transformed the renewable energy industry. We're one of Europe's fastest growing companies with 750+ employees located in over 4 continents and counting. Our valuable diversity, creativity and top-class engineering is the code we use to unlock the most complex sustainability problems in energy.