BC Practice Director

The Role

The Practice Director will be responsible for setting and maintaining the strategy and goals of the practice by creating, owning, and executing on initiatives that drive their practice forward. They will manage the Practice Managers that oversee project managers, consultants, solution architects, developers, and team leads. They will provide direction for practice methodologies, serve as an escalation point for issues, recognize the need for increased skillsets within the team, review Statements of Work (SOW) and negotiate credits, ensure that their practice meets utilization targets, and maintain and grow financial goals. Additionally, the Practice Director will assist in decision-making regarding the use of applications to optimize performance and efficiency.

Key Responsibilities

Strategy and Goal Setting:

• Develop and communicate the strategic direction and goals of the practice in alignment with organizational objectives
• Create and execute on strategic initiatives that better the practice
• Assist in creating annual OKRs and driving achievement of those OKRs
• Continuously monitor and adjust strategies to ensure they remain relevant and effective

Team Management:

• Manage Practice Managers, providing guidance, support, and mentorship to ensure optimal performance and development
• Provide guidance and assistance to practice as a whole
• Monitor and optimize team utilization to maximize efficiency and productivity

Methodology Direction:

• Provide direction and leadership in the adoption and implementation of best practices and methodologies within the practice
• Stay abreast of industry trends and emerging methodologies to ensure the practice remains competitive and innovative

Escalation Point:

• Serve as an escalation point for complex issues or challenges, providing timely resolution and guidance to the team

Skillset Enhancement:

• Identify gaps in skills within the team and develop strategies for upskilling and training to meet evolving business needs

SOW Review and Credit Negotiations:

• Review Statements of Work (SOW) to ensure alignment with practice goals and negotiate credits where necessary to optimize client satisfaction and profitability

Financial Management:

• Develop, monitor, and manage the financial goals of the practice, including revenue targets, profitability, and cost management

Application Decision Support:

• Assist in decision-making regarding the selection and use of applications and tools to support practice operations, ensuring efficiency and effectiveness

Qualifications

• Bachelor's degree in a relevant field
• Proven experience in a leadership role within a similar practice or consultancy
• Strong understanding of project management methodologies and practices
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate teams
• Demonstrated ability to develop, own, and execute strategic plans and achieve business goals
• Financial acumen and experience in budget management
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

The Perks

Stellar Salary: Competitive salary ranging from $180k - $205k USD per year

Super Healthcare Benefits: Comprehensive healthcare coverage including medical, dental, and vision

Retirement Treasure: Access to a 401(k) retirement plan

Time to Chill: Generous paid time off for vacations, holidays, and sick days

Remote Work Magic: Freedom to work remotely from the location of your choice

Who We Are

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we're recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers' technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!