AI and Automation Lead

About TAL

For over 150 years, TAL has been finding better ways to protect Australians. As one of the nation's leading life insurers, we're driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

Backed by Daiichi Life, one of the world's largest insurers, we deliver financial security to millions of Australians through our care and expertise. We're in an active period of AI-led transformation, with the IL AI Hub sitting at the centre of that agenda within our Individual Life division.

About the Role

This role sits within the IL AI Innovation & Governance Hub - a dedicated team embedded in TAL's Individual Life division, working directly alongside business teams across underwriting, customer service, product, marketing and distribution. The Hub's mission is to turn real operational challenges into working automation solutions.

As the Lead, you'll own the Hub's delivery pipeline, develop a team of analysts, and be the day-to-day connection between business needs and technology delivery. You'll report to the Head of IL AI Innovation & Governance and have direct responsibility for a team of two analysts, with scope to grow as the Hub expands.

This is a genuine player-coach role: you'll be hands-on building solutions in Microsoft Power Platform, AI Builder and Copilot Studio, while coaching your team and managing relationships with senior business stakeholders.

Responsibilities

• Design and build automation solutions using Microsoft Power Platform, AI Builder and Copilot Studio - hands-on, in production, not just in design
• Translate business challenges into well-scoped, high-impact automation opportunities by running discovery sessions with business teams across underwriting, customer service, product, marketing and distribution
• Lead end-to-end delivery of AI and automation initiatives, managing priorities, dependencies and risks across a concurrent pipeline
• Coach and develop a team of analysts, building capability and instilling good delivery practice so the team grows over time
• Partner with senior business stakeholders to manage expectations, communicate progress and navigate competing priorities
• Embed AI governance and compliance standards to ensure responsible, sustainable adoption in line with TAL's AI Implementation Policy

Requirements

• Demonstrated, hands-on experience building and delivering AI and automation solutions using Microsoft Power Platform - Power Automate and AI Builder in particular - in a corporate environment
• Working knowledge of Microsoft Copilot Studio, or a strong Power Platform background and a clear track record of rapidly acquiring new platform skills
• Strong business analysis and discovery skills: able to run a requirements session independently, scope a solution clearly, and push back on scope creep constructively
• Experience engaging and influencing senior business stakeholders - credible in the room, able to communicate technical concepts without jargon, and manage expectations with confidence
• Experience coaching or mentoring junior practitioners in a delivery context and genuine satisfaction in building others' capability
• Curiosity and a continuous learning mindset, staying current with developments in AI and the Microsoft ecosystem and bringing relevant insight back to your team

Highly Regarded

• Background in financial services, insurance or other regulated industries
• Familiarity with AI governance frameworks or regulated AI deployment practices
• Exposure to generative AI concepts including prompt engineering, RAG architectures and AI Builder document intelligence
• Microsoft certifications (PL-200, PL-400, AI-900 or equivalent)

Benefits

• Work-life balance with flexible working options and well-being initiatives that prioritise your health
• Discounted insurance, health and well-being programs
• A range of employee benefits to support your lifestyle

About Us

TAL is committed to inclusion and supporting the career growth of our diverse workforce. We're proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

Need adjustments during the recruitment process? Get in touch with us—we're here to support you.

Recruitment Process

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Our Values

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Risk management is everyone's responsibility.