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AFCA
Free, fair and independent dispute resolution for financial complaints.
About AFCA
The Australian Financial Complaints Authority (AFCA) is an external dispute resolution body that resolves complaints by consumers and small businesses about financial firms in Australia, covering areas such as banking, credit, insurance, investments, financial advice and superannuation. It operates as a not-for-profit company limited by guarantee, and membership is a legal or licence requirement for financial firms providing services in Australia. AFCA replaced three former schemes: the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal.
Industry
Financial services dispute resolution (ombudsman service)
Headquarters
Melbourne, Victoria, Australia
Company size
More than 800 team members (across Victoria and New South Wales)
Founded
2018
What we do
Credit, finance and loans complaintsInsurance complaintsBanking deposits and payments complaintsInvestments and financial advice complaintsSuperannuation complaints
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